Company Overview:
ClickNow Online is a dynamic and rapidly growing ecommerce company with a presence across major online marketplaces including Amazon South Africa, Makro, Takealot, Facebook Marketplace, and our own platform, ClickNow Online. We are committed to providing outstanding products and services to our customers, backed by efficient and accurate operations.
Position Summary:
We are seeking a reliable and detail-oriented Ecommerce Fulfillment Officer to manage and execute the order fulfillment process from start to finish. The ideal candidate will be responsible for prepping and processing customer orders across all sales platforms, ensuring timely dispatch, maintaining inventory accuracy, and supporting operational efficiency in the warehouse.
Key Responsibilities:Order Fulfillment
- Process, pick, pack, and prepare orders for dispatch across all ecommerce platforms.
- Monitor order queues and ensure all customer orders are fulfilled within required timeframes.
- Identify and resolve any order processing delays or issues, escalating when necessary.
Inventory Management
- Update and maintain accurate stock records across all platforms.
- Assist in conducting stock counts and resolving stock discrepancies.
- Work with the purchasing and warehouse teams to coordinate restocking needs.
Quality Control
- Ensure that all outgoing orders are correctly packed and meet quality standards.
- Reduce shipping errors and minimize return rates by adhering to proper fulfillment procedures.
Platform Operations
- Navigate and utilize various seller platforms such as Takealot Seller Portal, Makro Marketplace, and Amazon Seller Central.
- Support listing updates and stock level adjustments to avoid overselling.
- Assist with platform-specific fulfillment requirements and compliance needs.
Reporting and Coordination
- Provide daily reports on order statuses, fulfillment metrics, and inventory levels.
- Coordinate with the customer service team to resolve order-related inquiries or escalations.
- Report recurring fulfillment issues and recommend process improvements to management.
Requirements and Qualifications:
- Education: National Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.
- Experience: Minimum 2–3 years in ecommerce fulfillment, warehousing, or order processing.
- Technical Skills:
- Working knowledge of inventory and order management systems.
- Familiarity with ecommerce platforms like Takealot, Amazon, Makro, and Shopify is an advantage.
- Proficiency in Microsoft Excel and other office applications.
- Key Competencies:
- Strong attention to detail and organizational skills.
- Effective time management and problem-solving ability.
- Good communication skills and ability to work independently or in a team.
- Adaptable to fast-paced and changing environments.
Location: Stormill
Employment Type: Full-Time
Reporting To: Fulfillment Manager / Operations Supervisor
Job Type: Full-time
Pay: R4 500,00 - R5 500,00 per month
Work Location: In person