Key Responsibilities

Support ongoing maintenance and development of ERP systems

Provide 1st and 2nd line application support to end users

Troubleshoot system issues and provide long-term resolution

Collaborate across departments to meet process and business requirements

Actively monitor systems to ensure stability and performance

Manage and maintain high data quality and system integrity

Document system processes and technical details

Identify and implement system/process improvement opportunities

Maintain Help Desk documentation and knowledge base

Manage service desk tickets with accurate real-time updates

Coordinate with approved vendors and escalate as needed

Contribute to cross-functional implementation projects

Support information systems pre- and post-implementation phases

Core Systems/Tools Involved

SAP Business One / HANA (Completed IT Degree with SAP specialization preferred)

Evolve

Xperteck

Ticketing systems

Database systems and reporting tools

Minimum Requirements

Diploma/Certificate in IT , System Support, or related field

5–7 years’ experience in a customer-facing IT support environment

Hands-on experience supporting ERP and business systems

Proficiency with database systems , reporting, and query tools

Strong communication skills – both technical and non-technical

Time management and problem-solving skills

Strong analytical and investigative abilities

Ability to prioritize and manage multiple tickets/issues

Collaborative team player with a growth mindset

Ability to build and maintain business relationships

Supplier management experience is advantageous

Key Competencies

Analytical thinking

Proactive problem resolution

Communication (written & verbal)

Customer service orientation

Documentation and knowledge-sharing

Team collaboration

Initiative and continuous learning

Between 5 - 7 Years