Support ongoing maintenance and development of ERP systems
Provide 1st and 2nd line application support to end users
Troubleshoot system issues and provide long-term resolution
Collaborate across departments to meet process and business requirements
Actively monitor systems to ensure stability and performance
Manage and maintain high data quality and system integrity
Document system processes and technical details
Identify and implement system/process improvement opportunities
Maintain Help Desk documentation and knowledge base
Manage service desk tickets with accurate real-time updates
Coordinate with approved vendors and escalate as needed
Contribute to cross-functional implementation projects
Support information systems pre- and post-implementation phases
Core Systems/Tools Involved
SAP Business One / HANA (Completed IT Degree with SAP specialization preferred)
Evolve
Xperteck
Ticketing systems
Database systems and reporting tools
Minimum Requirements
Diploma/Certificate in IT , System Support, or related field
5–7 years’ experience in a customer-facing IT support environment
Hands-on experience supporting ERP and business systems
Proficiency with database systems , reporting, and query tools
Strong communication skills – both technical and non-technical
Time management and problem-solving skills
Strong analytical and investigative abilities
Ability to prioritize and manage multiple tickets/issues
Collaborative team player with a growth mindset
Ability to build and maintain business relationships
Supplier management experience is advantageous
Key Competencies
Analytical thinking
Proactive problem resolution
Communication (written & verbal)
Customer service orientation
Documentation and knowledge-sharing
Team collaboration
Initiative and continuous learning
Between 5 - 7 Years
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