At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
Company Description
First Quantum Minerals is a leading Canadian-based global mining & metals company focused on the production of copper, nickel, gold & cobalt. As a company, we strive for continuous excellence and after 25 years of operations we are now one of the world’s top 10 copper producers, exporting millions of tonnes of concentrate from multiple countries to customers worldwide. Our operations and future developments span across Africa, Europe, the Middle East, Australia and the Americas, and we are globally recognised for our specialist technical, engineering, construction and operational skills, which allow us to unlock value from complex mineral projects and deliver rewarding careers for our people, returns for our shareholders and sustainable development for the many local communities that host our operations. As we expand our operations, continue to provide metals to build the modern world and shift to a low carbon, greener economy in the years ahead, our mining projects will continue to require the best and the brightest talent to help us solve the emerging challenges of our time, shape our business and unlock opportunities for our future.
Job Description
Although our production and financial results are the engine that drives our business, it is the depth of capability in our people that will continue to determine First Quantum’s ongoing success. Reporting to the Medical Procurement Officer, the Expat Officer will be responsible for assisting in all elements related to expatriate medical referrals to South Africa for expatriate employees, accompanying spouses and children, according to established company protocols and parameters within the expat contract.
Key Responsibilities:
The Expat Officer’s general accountabilities include, but are not limited to, the below:
Facilitate medical referrals by:
- Day-to-day administrative functions and general office duties.
- Capture referral on expat tracker and update until case is closed.
- Capture referral on expat financial tracker used by compliance officer.
- Create check list for each patient upon receipt of referral and update until case completed:
- Ensure prior approval requirements are met
- Liaise with South African service provider for appointments, and other services needed
- Arrange patient transportation as needed
- Ensure that all referrals are addressed in a timely manner
- Point of contact for patients regarding referral process and medical itineraries
- Ensure medical reports are obtained and forwarded to referring doctor/ clinic
- Maintain ongoing tracking, complete and appropriate documentation on referrals. This tracking will use an IT approved database.
- Exercise discretion and tact in patient/staff interactions. Practice confidentiality and privacy protocols in accordance with company and medical facility policies.
- Develop communication briefs/pamphlets to new and ongoing expat employees with regards to relevant medical information and updates for example, travel insurance, information to FIFO’s, malaria, cholera outbreaks etc.
- Perform other related duties as indicated or when requested by supervisor.
Qualifications:
- Matric certificate
- Diploma or similar in Business Administration or any related qualification
Experience & Technical Skills Required:
- A minimum of 3 years’ experience in a similar role.
- Computer Literacy: Proficiency in software like Microsoft Office Suite (Word, Excel, PowerPoint).
- Communication Skills: Strong written and verbal communication skills is vital for interacting with colleagues, clients, and management.
- Organisational & Planning Skills: Excellent organisational and planning skills are required for managing schedules, files, and resources effectively.
- Attention to Detail: Is essential for ensuring accuracy in tasks such as data entry and record-keeping.
- Problem Solving & Multitasking: Effective problem solving and multitasking require the ability to handle multiple tasks and resolve issues independently.
- Excellent interpersonal skills.
Behavioural Requirements:
- A team player with the ability to work under intense pressure.
- Ability to maintain high levels of confidentiality.
- Able to plan, prioritise, and manage own activities and office workflow even when working under tight deadlines.
- Able to adapt to changing work requirements and priorities that may require overtime or extended hours.
- Ability to work and achieve results in a cross-cultural environment.
Core Values & Behavioural Profile:
FQM’s culture is centred on fostering innovation, harnessing original thinking and challenging convention. We work Bolder, Smarter, Driven, Together. These 4 pillars are the keys to our growth in the past, the success of our present, and the foundations of our continued evolution and improvement into the future.
Additional Information
First Quantum Benefits
A dynamic, challenging and extraordinary working environment where safety is a number one priority
Opportunity to develop within a growing company that is currently one of the world's top 10 copper producers
Highly competitive base compensation & financial incentives (discretionary bonuses & Long-term share plan)
Leave options aligned with local market best practice
Performance over presence culture & flexible working environment as per business requirements
Diversity & Inclusion
At FQM, while at the beginning of our D&I journey, we are committed to embedding the principles of diversity and inclusion into our culture, company and practices with the aim of ensuring an environment of equity irrespective of race, gender age, religion, identity or experience.
Office or Operation’s Location
Johannesburg
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