Experienced Automotive Service Advisor – Menlyn Branch
Join a Growing Team in a Rapidly Expanding Automotive Workshop
Are you a seasoned Service Advisor with at least 2 years of experience in the motor industry? Do you thrive in a structured, system-driven environment and have a strong customer service focus? If you have a passion for the automotive industry and the drive to uphold workshop excellence, we want to hear from you!
About the Role
Based in Menlyn, servicing customers from surrounding areas, this role is ideal for someone with solid automotive knowledge who can liaise effectively between customers and the workshop. You will play a vital role in ensuring a smooth workflow, exceptional customer satisfaction, and adherence to industry standards.
Only candidate that meet the below requirements will be considered.
Minimum Requirements:
· Matric Certificate (Grade 12)
· Valid Driver’s License
· Minimum 2 years of experience as a Service Advisor in the motor industry
· Experience in an aftermarket automotive workshop is advantageous
· Basic knowledge of vehicle mechanics, parts, and servicing
· Proficient in English (reading, writing, and speaking fluently)
· Strong administrative and system-driven approach
· Ability to manage customer expectations professionally and efficiently
· Must provide contactable references
· Ability to work under pressure and meet deadlines
· Additional automotive-related qualifications are an advantage
Commission structure in addition to basic salary.
Key Responsibilities:
- Act as the primary point of contact for customers, ensuring their needs are met with professionalism and efficiency.
- Accurately record customer concerns, service requests, and vehicle details into the system.
- Communicate effectively between customers, technicians, and management to ensure a smooth workflow.
- Provide accurate cost estimates and obtain customer approval before commencing work.
- Ensure all service and repair work adheres to high industry and workshop standards.
- Keep customers informed about their vehicle’s status and any additional repairs required.
- Maintain strong administrative records, ensuring service history and documentation are complete.
- Ensure warranty and service procedures are correctly followed.
- Work closely with the workshop team to ensure efficient scheduling and timely completion of jobs.
- Maintain a high level of customer satisfaction and retention.
Job Type: Full-time
Pay: R10 000,00 - R15 500,00 per month
Ability to commute/relocate:
- Menlyn Park, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Have you worked in an automotive workshop, panel shop or dealership previously?
Language:
- Afrikaans (Preferred)
Location:
- Menlyn Park, Gauteng (Required)
Work Location: In person