Job Purpose
The Product Support Officer is a vital role within the Consumables Department, responsible for providing technical and administrative support related to product management, sales, and customer service.
Reporting to the Consumables Department Manager, the Product Support Officer plays a pivotal role in ensuring the smooth operation of product-related activities and initiatives.
Roles & Responsibilities:
- Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients.
- Respond to and follow up on all enquiries by email, telephone and personal visits as required.
- Responsibility for building and maintaining positive relationships with internal and external stakeholders.
- Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts.
- Manage the development of geared product sales to meet budget targets in the region.
- Develop and execute sales strategies to achieve sales objectives
- Coordinate market research activities to understand customer needs, preferences, and market trends.
- Utilize market insights to develop sales projections, budgets, and promotional campaigns
- Identify potential markets for new products and assess market demand.
- Collaborate with product management and marketing teams to introduce new products to the market
- Utilise technical skills to assess gearbox applications and provide technical support to customers.
- Troubleshoot product and application issues, resolving problems efficiently.
- Promote and grow after-sales services, including maintenance, repairs, and technical support.
- Monitor stock levels and prepare stock re-order proposals for the region.
- Define stock holding models for efficient inventory management in the region
- Expand and maintain relationships with original equipment manufacturers (OEMs) and contract customers.
- Identify opportunities for OEM partnerships and contract business growth
- Engage in approximately 80% travel within the region for customer visits and market activities.
- Spend the remaining 20% of time in the office for administrative tasks and coordination
Minimum Requirements
- Matric/ National Certificate NQF 4
- Bachelor’s degree in engineering, Business Administration, or related field
- Proven experience (5 years) in technical sales, product management, or related roles, preferably in the industrial or engineering sector.
- Strong technical understanding of Fasteners, Tools and Equipment products.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to analyse market data and trends.
- Ability to travel extensively within the region and occasionally outside the region as needed.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Valid driver's license and willingness to travel