Front Desk Management: Oversee and manage all aspects of the front desk, including scheduling, appointment booking, client check-in/out, and handling walk-in clients.
- Customer Service: Provide a welcoming and professional experience for clients, addressing their inquiries and concerns promptly.
- Scheduling and Appointment Management: Utilize salon software to schedule appointments, manage the booking system,
- Financial Transactions: Process payments, manage the cash register, and maintain accurate records of client transactions.
- Staff Management: Train and supervise front desk staff, ensuring they adhere to salon procedures and provide excellent customer service.
- Retail Support: Assist with retail sales, upselling products and services to clients, and maintaining inventory records.
- Communication: Answer phone calls, respond to client inquiries, and handle social media inquiries.
- Maintain a Welcoming Environment: Keep the front desk and reception area clean, organized, and inviting for clients.
- Report Generation: Compile reports for management, including inventory, sales, payroll, and salon occupancy.
- Problem Solving: Address client concerns and feedback promptly, ensuring a high level of customer satisfaction.
- Compliance: Ensure compliance with health and safety regulations, maintaining a clean and safe work environment.
Skills and Qualifications:
- Strong customer service skills and a friendly demeanor.
- Experience in managing front desk operations and scheduling.
- Knowledge of salon booking software and computer skills.
- Strong organizational and time management skills.
- Ability to handle financial transactions and maintain accurate records.
- Leadership and supervisory skills.
- Ability to communicate effectively with clients and staff.
- Manage the staff
- uphold a high quality of salon hygiene and cleanliness
Kindly send your CV to playgroundandco@gmail.com
Job Type: Full-time
Pay: R4 500,00 - R6 500,00 per month
Work Location: In person