About Us
We are currently looking for a Front Of House Manager to manage the Front Of House department ,Front of House Staff, Clients and Patients' relations and improve customers service.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
- Management of on-site front of house staff
- Setting and management of service delivery standards
- Training of all front of house staff
- Implement and maintain systems
- Stock controls and asset management.
- Analyse and pre-empt client needs and possible complaints
- Management of client satisfaction and contribute to quality control programs.
- Client / Customer relations – maintaining sound interpersonal relationship with the Client.
- Operational standards – Maintaining all operational standards as agreed
- Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist
- Ability to operate independently
- Proven leadership abilities
Skills and Competencies
- Strong judgement and problem-solving skills
- Strong interpersonal and communicative skills (verbal and written)
- Attention to detail
- Client service orientated
- Business Management principles
- Fully computer literate
Qualifications
- Relevant tertiary qualification and/or equivalent level of competence, an advantage
- 2-3 years previous experience