Introduction
We are seeking to appoint a Frontshop Manager that is: passionate about retail and service excellence, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Front Shop 24hr business and will be based in Bassonia.
Description
Job Purpose:
To lead and manage delivery of the front shop plan through customer service excellence, operational efficiency, driving profitability and compliance in line with group policies and regulatory requirements in order to achieve the company strategy and operating plan.
Job Objectives:
- To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
- To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
- To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability.
- To manage the frontshop budget and resource allocation to deliver cost-effective operations.
- To manage and maintain housekeeping standards in line with health, safety, and merchandising standards.
- To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience.
- To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
- To collaborate with internal and external stakeholders to support customer experience and efficient operations.
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities.
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.
Minimum Requirements:
Qualifications
Essential:
- 3 year Diploma or Degree in Retail Management, Business Management, or equivalent.
Desirable:
- Certificate or diploma in Customer Service or Sales & Marketing.
- Postgraduate diploma or degree in Retail or Business Management
Job Related Experience:
Essential:
- +5 years’ experience in retail operations
- +3 years’ experience in a supervisory or management role within a large retail setting
- 3+ years’ experience in managing staff, stock control, and achieving sales targets.
- +2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
- +2 years’ experience with budgeting, resource planning, and cost control in a retail outlet
Desirable:
- Exposure to revenue generation, service pricing, and financial reporting
- Experience implementing customer satisfaction initiatives
Job Related Knowledge:
- Retail operations and store management
- Inventory and stock control systems
- Customer service principles
- Sales and promotional techniques
- POS systems and financial acumen
- Product knowledge
- Performance management
- Budgeting
- Health and safety standards
Job Related Skills:
- Leadership and team management
- Communication and interpersonal skills
- Conflict resolution and problem-solving
- Customer service and complaint handling
- Shift planning and workforce scheduling
- Merchandising and visual display
- Budgeting and financial management
- Driving profitability and expense management
- Time management
- Conflict resolution
- Problem-solving
- Analytical Skills
- Decision-Making Skills
- Human resource management
Job Related Competencies:
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Deciding and Initiating Action
- Leading and Supervising
- Relating and Networking
- Adapting and Responding to Change
- Adhering to Principle and Values
- Analysing
Job Type: Full-time
Work Location: In person