Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, 30 Baker Street
Job Type: Full-time
Job Ref ID: 80444819A-0001
Date Posted: 8/28/2025

Job Description

To lead and execute the client retention strategy across Business Banking by driving proactive engagement, reducing client attrition, and enhancing lifetime value through data-driven insights, strategic interventions, and cross-functional collaboration. Is accountable for embedding a culture of client-centricity, service excellence, and continuous improvement to ensure sustainable growth.

Qualifications

Qualification

Business Commerce Degree

Experience

8-10 years Experience in client retention, customer experience, or strategic marketing—preferably within financial services or banking
Proven ability to lead cross-functional teams and drive client-centric strategies
Strong background in data analytics, with experience in identifying attrition risks and measuring campaign effectiveness
Demonstrated success in service recovery, client lifecycle management, and regulatory compliance
Skilled in stakeholder engagement and influencing at executive level
Additional Information

Behavioural Competencies

Developing Strategies
Providing Insights
Examining Information
Convincing People
Empowering Individuals

Technical Competencies

Customer Understanding (Business Banking)
Client Retention
Data Analysis
Process Management

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za