Inbound Returns Supervisor

Takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Returns Supervisor  to join our Takealot Delivery Team in Johannesburg 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Job purpose :

The Inbound Supervisor will be responsible for all stock received into the Returns DC.

This position reports to the Returns Manager.

Your responsibilities will include:

• Ensure that all milk run deliveries are off-loaded and released timeously.
• Ensure that documentation is checked, signed and copies distributed and filled Accordingly
• Ensure that all staff comply with SOP’s.Address all deviations.  
• Complete and report on all KPI measures and provide reasons for deviations.
• Ensure that all equipment under your control is used correctly and stowed away safely.
•  Capture and calculate overtime accurately and ensure submission deadlines are met without an error
•  Ensure that the attendance register/biometric data is accurate and to resolve any queries
• Assist staff with administrative and operational requests.
• Manage PPE and stationary requirements effectively.
•  Ensure that all staff are using the correct PPE for the task being performed.
• Ensure that operational areas are kept clean.
• Ensure that products are stowed correctly, safely and neatly.
• Ensure that all returns are processed correctly and within SLA.

Qualifications:

• Matric
• Tertiary qualification preferred

Attributes required:

• Solutions-oriented, can-do attitude; self-motivated,
• Self-starter with high energy levels.
• Strong organizational & prioritization skills.
• Attention to detail.
• Ability to interact with internal & external stakeholders at all levels.
• Process flow implementation
• Comfortable with change and excellent team player.
•  Creating Standard operating procedures
• Comfortable with learning and adapting to new systems.
•  Be able to work in a pressured environment.
•  Be able to complete tasks quickly & efficiently.
• Be willing to go the extra mile.
•  A structured and disciplined management style
• Ability to motivate and inspire others.
•  Computer literacy (excel, word, PowerPoint)
• Experience in directly and indirectly managing people to deliver continuous improvement.

In addition to the Environment below, please pass whatever else you think would be useful for an interviewer to know in order to sell the job to the candidate.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.