A well established Casket Manufacturing Company situated in Phoenix ,Industrial Park seeks to employ the services of an Inbound Sales Representative:
Duties & Responsibilities ;
- Achieving sales targets set on a weekly, monthly and yearly basis.
- Identifying a client needs and requirements.
- Ongoing communication with clients via calls, messages, and emails.
- Generating sales leads productively.
- Following up on sales leads and closing sales with clients.
- Providing information to clients about products and services.
- Building a healthy lasting relationship with the clients.
- Maintaining, controlling and updating client records and accounts with all the required details.
- Managing incoming calls and messages.
- Handling client’s complaints calmly and professionally.
- Resolving clients complaints and queries and escalating unresolved matters to management.
- Recording details of calls and interaction made with clients for record and reference purposes
- Following up with the clients on a regular basis.
- Collecting feedback from the clients trying to improve on service delivery.
- Providing excellent client service and satisfaction.
- Informing the client on current deals, promotions and offers.
- Complying and adhering to company rules, policy and procedures.
- Maintaining good telephone etiquette at all times.
- Ensure client database is updated with most recent current information.
- Gather adequate information about the client which will assist in closing sales and identifying the client needs and requirements.
- Enter relevant information regarding the sale and client query on the system to allow for proactive follow up.
- Follow up on log incidents with Area Managers.
- Raise outstanding incidents that remain unattended or unresolved for a lengthy period with management.
- Capture client orders on the system and ensure necessary arrangements are made for delivery of goods/ material.
- Ensure invoices and updated billing is sent to the client.
- Follow up and check on outstanding accounts and payments.
- Seek authorisation from management prior to confirming and releasing goods to clients with large outstanding balancing on accounts.
- Follow up and check on stock availability prior to confirming client orders.
- Performing various administrative duties and clerical tasks such as faxing, emailing and making phone calls.
- Answering phone calls in a pleasant and friendly manner.
Key Performance Indicator’s:
- Weekly sales volumes
- Product mix
- Number of active customers
- Existing business sales target
- Weekly sales targets
- Monthly sales targets
- Trip co-ordination – You are to ensure that your trips are planned and communicated effectively.
- Number of returns – You are to ensure that the number of returns are kept to a minimum
- After sales service – You are to follow up promptly on your deliveries
- Age Analysis (Percentage of overdue accounts)
· 30 days
· 60 days
- Database management – Data is to be updated real time (Call Deposition, Changes etc.)
- Data accuracy and integrity
- Data confidentiality
- Attendance & Time Keeping
***Should you not hear from us 14 days after application , kindly consider your application unsuccessful***.
Job Type: Full-time
Pay: R5 000,00 - R5 500,00 per month
Work Location: In person
Application Deadline: 2025/08/29