Internal Client Services - QIRR Independence Senior Manager (10-month contract)

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. 

About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Job Description

We are looking for an enthusiastic and motivated Senior Manager to lead the implementation of a new program in the Independence function of the Africa firm, as a fixed-term contractor for 10 months.

Independence is an area of continued scrutiny by regulators and the work we do evolves with the frequent changes in regulatory demands. As a consequence of continuous scrutiny and the need for our people to declare their financial interests we are implementing an automated brokerage import program which will include publicly available financial institutions and brokers, who provide investments and pensions. The program will support personal independence compliance whilst helping partners and staff to manage their financial planning.

The responsibilities of this role include (not limited to):

• Engage with management of asset managers of financial institutions and investment brokers targeted for participation in the automated brokerage import program.
• Provide day to day management support for the team with all activities relating the program.
• Deliver on the activities involved in the roll out and implementation of the automated monitoring of investments.
• Communicate the benefits of the automated brokerage import program to the firm via webinars, consultations, and other channels.
• Ensuring that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to Senior Management.

Qualifications

CA (SA) or B.Com Accounting or Finance Degree equivalent.

Professional experience

• 8 - 10 years working experience in a professional/financial services organisation or a compliance/regulatory environment.
• A background in financial services would be advantageous; or
• Pension & financial investment product knowledge
• Project management experience
• 4 years’ experience of people management and team development.
• Excellent communication skills, proven ability to adapt style to suit audience and objectives.
• Proven and effective time management skills within a complex and challenging role.
• Excellent attention to detail with a commitment to ensuring delivery to the highest standards.
• Demonstrable influencing and negotiating skills.
• Strong analytical, consultative, decision making and organisational skills.
• Strong report writing skills and attention to detail.

Key Performance areas to succeed in this role:

• A self-starter and willingness to work independently.
• A general curiosity and broad understanding of the world, and an interest in business affairs and human behaviour, to be able to understand where risk might come from and how it can be dealt with
• Lateral thinker capable of strategic and analytical thinking, with pragmatic approach to problem-solving and an ability to grasp abstract concepts/complex situations 
• Problem solving involving discernment in resolving outcome and independent follow through
• Excellent verbal and business communication skills. Willingness to interface with senior management and staff locally and globally
• Good sense of urgency/prioritization and know when to seek guidance
• Reliable and punctual
• Team player, able to meet deadlines and work under pressure
• Accountability - take ownership
• iBe proactive
• Excellent inter-personal skills, including facilitation and presentation skills
• Mature attitude with the ability to apply sound judgement to matters
• Project experience, to understand the dynamics of the project environment and the related issues
• Strong personal attributes relating to discipline, meticulous attention to detail, assertiveness, change and getting things done
• Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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