Job purpose:
To take inquiries from customers internal and external and expedite to the benefit of the branch and the BMG Group.
Job objectives/Principal accountabilities:
- Achieve branch sales budget. Understand the difference between Margin and Markup.
- Margin Preservation. Personal performance relative to branch performance
- A communication and link, role with drivers, store staff, counter sales, storeman, filing clerk, credit controller, external and internal sales.
- Proper buyout methods, adhering to policies and procedures.
- Effective and efficient customer contact extracting the needs of the customer.
- Making accurate legible written notes of the customer, his needs, and the time frame requirements of each enquiry.
- Creating a stimulating environment which makes BMG the preferred supplier to our customers.
- Ensure total participation and create synergy between diverse customer views and intentions.
- Stay within communicated time frames and provide accurate information timeously.
- Maintain a good relationship with customers.
- Communicate requirements to Manager and Product Divisions.
- Pro-active stock planning with Manager and Product Divisions.
- Develop selling skills to maximize sales opportunities and achieve goals.
- Create selling opportunities and overcoming objections.
- Closing the sale.
- Administrative duties and functions.
- Expedite orders to local suppliers.
- Various admin functions as allocated by the Branch Manager
Minimum Requirements:
- Matric/Grade 12
-
At least 4 years of Fluid Technology (Hydraulics) experience
- Proven selling & relationship management ability
- Strong time management & negotiation skills
- Proficient in Microsoft excel, word & outlook