Junior Application Support

Kazang – Micro Merchant Division
Junior Application Support

A vacancy exists for a Junior Application Support within the Kazang - Micro Merchant Division,
in Cape Town, Century City (Hybrid Remote).

Role summary

As the Junior Application Support, you will be responsible for resolving tickets using the front end,
admin tasks and other provided tools. Escalating to internal resources where necessary. Following
up each ticket through to resolution and ticket closure.

Key Responsibilities include, but are not limited to:

• Attend daily Application and Technical stand-up meetings
• Manage the Application Support ticket queue
• Creation of test credentials for application testers
• Access request management for Sentry and Google Cloud
• Resolve escalations from other teams
• Support channel monitoring for escalations

In order to be considered for this position, the following requirements must be met:

• Knowledge and experience with Python, SQL or comparable language
• Technical background and understanding of application support
• Excellent problem-solving and analytical skills
• Effective communication, collaboration abilities with both technical and business

stakeholders

• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with Atlassian, Freshdesk, DataDog/Grafana desirable

Technical Competencies:

• DB SQL Server
• General understanding of networks
• Knowledge of CI/CD Pipelines would be desirable

Behavioural Competencies:

• Team Player
• Works well under pressure
• Go Getter
• Self-Motivated
• Innovative
• Accountable
• Proactive
• Reliable and dedicated