The Knowledge Management Officer is responsible for organizing, capturing, and disseminating institutional knowledge to enhance collaboration, efficiency, and continuous learning within the organization. This role focuses on developing and maintaining systems and processes that ensure knowledge is effectively shared, accessible, and retained across teams and projects.
Key Responsibilities
- Support the development and implementation of knowledge management strategies, frameworks, and tools.
- Capture, organize, and maintain knowledge assets such as reports, lessons learned, templates, and best practices.
- Promote knowledge-sharing culture across departments by facilitating collaboration and information exchange.
- Maintain and update knowledge repositories, ensuring content is relevant, current, and easy to access.
- Work with subject matter experts to document critical insights and operational know-how.
- Monitor usage of knowledge platforms and gather feedback for continuous improvement.
- Coordinate training sessions or briefings to build staff capacity in knowledge management practices.
- Ensure alignment of knowledge assets with organizational standards for quality, format, and classification.
- Assist in analyzing knowledge gaps and identifying opportunities for content development or improvement.
- Maintain data confidentiality and support compliance with information governance policies.
Requirements
Project Management (NQF 5) / National Diploma (Information management) (NQF 6)
1-4 years related experience in project management environment working with performance improvement programmes