Learning & Development Facilitator

Takealot.com, a leading South African online retailer, is looking for a highly talented Learning & Development Facilitator to join our Takealot Delivery Team in Kwa Zulu Natal reporting to the Training Manager.

This role will be responsible for training coordination across the entire Eastern Cape region. The successful candidate will be based remotely but must be willing and able to travel extensively to various delivery hubs throughout the Eastern Cape to conduct on-site training sessions and support our growing network.

Your responsibilities will include:

          Standard Operating Procedures (SOP’s) Support

• Assisting in the setting up and maintenance of Standard Operating Procedures (SOP’s).
• Involvement in content writing in both SOP and training material.
• Franchise adherence to SOP compliance
• Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.

          Training

• Planning and scheduling training sessions, workshops, and other learning activities, considering employee availability and operational requirements
• Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs (as required) as part of your weekly deliverables.
• Identify training needs within the organization through analysis of employee performance/results, skill gaps, and business objectives
• Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
• New management and driver training assistance.
• Provide input into high level project requirements for continuous training process development and improvement.
• Handling logistical aspects such as booking venues, arranging equipment, and managing training materials for a smooth training experience.
• Managing the training budget, tracking expenses, and optimizing resources to achieve the maximum return on investment (ROI) for training initiatives.
• Staying updated on industry trends, best practices in training and development, and incorporating new methodologies or technologies to enhance training effectiveness.

          Operations

• Gain contextual understanding of the operational levers involved in driving improved execution performance.
• Involvement in training solution implementation requirements.
• Work closely with and support the operations team(s) working towards continued execution improvement.
• Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
• Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
• Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight.

Qualifications and experience :

• Higher certificate or tertiary qualification is essential, especially in Human Resources or Training Management (NQF 5 and above).
• Must have a valid South African drivers license.
• Minimum 3 years’ experience as a Training Coordinator/Supervisor/Facilitator. 
• Proficient in Google Suite products (Gmail, Docs/Sheets/Slides, Drive, etc.) and Microsoft Office (Word, Excel & PowerPoint).
• Proven track record in delivery and execution of successfully created & implemented training material and initiatives.
• Previous hospitality/retail franchise working experience advantageous.
• Hands-on field and operational training experience.
• Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous.
• IT or tech savvy, with exposure/experience with learning management systems and/or e-learning tools, and content creation will be advantageous.
• Certification in Train-the-Trainer and Assessors will be advantageous.
• Previous experience in the logistics industry is not required.

Attributes required:

• A passion for learning and development that borders on obsession (in the best possible way).
• High energy, self-starter and execution bias.
• Must be able to work in high pressured environments, willing to work when the business requires.
• Comfortable with change and an excellent team player.
• Low on ego, high on delivery and execution.
• Organized & sound communication will be key success factors.
• System and process orientated - attention to detail while still seeing the bigger picture.
• Understand convenience and basic customer service principles.
• Customer focused at all times - understanding their needs and keeping them in mind when taking actions or making decisions.
• Strong interpersonal skills and networking.
• Goal orientated - maintain focus on agreed objectives and deliverables.
• Project management skills with the ability to prioritize focus according to set deliverables is critical.
• Knowledge and experience in learning solution development and implementation.
• Understand how technology works for business - a strong understanding of and a passion for learning and e-learning technologies and how they can be used to add value and transform user learning.
• Comfortable using Zoom/Meet/Teams for remote training where required.
• Experience in relationship management including the ability to identify business issues and potential risks for continuous change and execution improvement.
• Follow up and monitoring - checking progress against targets, reporting as necessary and taking action to resolve exceptions.
• Train-the-trainer approach will be required to be able to transfer knowledge to the extent that learners can teach others.
• Must be a good facilitator to be able to train people in a group setting.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who: 

• is forthright but respectful 
• is an expert at doing, who can not only design but also execute 
• is analytical, able to use data to make decisions 
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours 
• is passionate about the potential of e-commerce and delivering a world-class customer experience 
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster 
• is able to think about problems from a business perspective using technical and product input 
• is curious and challenge the status quo 
• is innovative and enjoys iteration 
• is collaborative 
• will be at the cutting edge of developing new concepts for takealot.com. 
• thinks like an owner of the business. 
• is SMART, has INTEGRITY and is HARDWORKING 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.