Librarian/LMS Support

The Librarian / LMS Support Officer will contribute to the effective delivery of library and e-learning services at Signa Institute for Higher Education (SIHE). Working collaboratively with faculty, staff, and the eLearning team, the incumbent supports teaching, learning, and research through the provision of information resources, digital literacy training, and LMS (Learning Management System) support. This role ensures that students and staff have seamless access to quality academic resources and receive guidance in research and information management skills appropriate for higher education.

QUALIFICATIONS & EXPERIENCE

• Minimum: A 3-year Bachelor’s degree in Library and Information Science (LIS), Education, Technology or equivalent qualification.
• Preferred: Additional certification or training in eLearning, digital libraries, or information systems.
• Familiarity with South African Training or Higher Education environment and accreditation requirements.
• 1–2 years of experience in an academic library, digital library, or eLearning support role (may include internship or practicum experience).
• Experience with Learning Management Systems (e.g., Moodle, Blackboard, Canvas).
• Knowledge of e-resources, metadata, cataloguing, and digital repository management.
• Strong computer literacy, including Office 365, MS Word, Excel, and internet research tools.

DUTIES & RESPONSIBILITIES

The duties include the following:

Library and Information Services

• Act as a library liaison for SIHE academic programmes and initiatives.
• Provide research and referencing assistance to students and staff.
• Develop information literacy programmes, online tutorials, and training videos.
• Participate in curriculum design to ensure library resources align with programme needs.
• Manage library resources, including print, electronic, and digital collections.

Learning Management System (LMS) and Digital Support

• Provide first-line support for LMS-related issues (e.g., Moodle/Blackboard/Canvas).
• Troubleshoot access and technical issues related to e-resources and LMS content.
• Support faculty with uploading, structuring, and managing course content on the LMS.
• Train students and staff in the effective use of digital learning platforms.
• Collaborate with IT and eLearning teams to maintain system functionality and updates.

Student Support and Engagement

• Conduct student orientation sessions on library and LMS use.
• Provide one-on-one and group consultations to support research and referencing.
• Assist students with digital literacy skills and academic writing resources.
• Encourage independent learning and promote ethical use of information (copyright and plagiarism awareness).

Collection Development and Quality Assurance

• Participate in collection development and management to support accredited programmes.
• Monitor and report on library usage statistics and e-resource access for quality assurance and accreditation reviews.
• Ensure compliance with copyright, accessibility, and academic integrity policies.
• Contribute to institutional accreditation processes by providing relevant library and LMS data.

Professional and Institutional Contribution

• Participate in institutional committees as required.
• Lead and participate in special projects assigned by management.
• Stay up to date with developments in higher education libraries

COMPETENCIES & SKILLS

• Strong planning, organising, and administrative skills.
• Excellent interpersonal and communication skills (verbal and written English).
• Ability to provide effective student support and training.
• High attention to detail and ability to work under pressure.
• Team player with ability to also work independently.
• Interest in educational technologies and willingness to learn new systems.
• Commitment to ethical information use, student success, and institutional values.