Lodge Manager

Job Advert Summary

The Lodge Manager is responsible for the overall leadership, performance, and success of Toro Game Reserve based in Hoedspruit, Limpopo. This multifaceted role focuses on operational excellence, guest experience, team development, financial management, compliance, and sustainable community and environmental practices. The role also includes oversight of future property development projects.

Minimum Requirements

• Strong leadership and team-building capabilities.
• Exceptional communication and interpersonal skills.
• Ability to multi-task and perform under pressure.
• Strategic thinking with sound business and financial acumen.
• High attention to detail and proactive problem-solving approach.
• Strong guest service orientation and commitment to excellence.
• Proficient in property management systems (e.g. OPERA) and general IT systems.
• Culturally aware with an understanding of local rural communities.
• Open and transparent communication with stakeholders, including ownership and the Newmark Group

Duties and Responsibilities

• Oversee all lodge operations to ensure seamless daily functioning.
• Maintain and manage lodge assets (game drive vehicles, guest areas, staff facilities, IT systems, BOH equipment, pools, etc.) to ensure they are aesthetically appealing and fully operational.
• Uphold and regularly review Standard Operating Procedures (SOPs).
• Lead daily and monthly Head of Department (HOD) and team meetings.
• Drive continuous training, mentorship, and team development initiatives.
• Conduct regular team performance reviews and one-on-ones.
• Ensure the effective use of systems and communication tools in line with Group standards.

• Enforce HR policies, procedures, and disciplinary protocols.
• Ensure full compliance with the Basic Conditions of Employment Act.
• Promote an ethical, respectful, and inclusive working environment.
• Engage with and support the local community in line with the lodge’s sustainability goals.

• Prepare and report on monthly operational expenditures and cost controls.
• Monitor and manage expenses within approved budgets.
• Provide full documentation and justification for variable or emergency expenses.
• Manage procurement, supplier relations, and credit accounts.
• Ensure all licenses and legal operating documentation are valid and up to date.
• Ensure strict adherence to operational cost controls and compliance requirements.

• Support and manage future property development and refurbishment projects.