Mission
The Manager - Specialist Demand Management Commercial will be responsible for overseeing the demand management process within the AI organization, ensuring that AI and data-driven solutions are effectively aligned with business needs across commercial segment. The role will drive the demand pipeline, from business requirement gathering to ensuring delivery of the right AI capabilities that meet both short-term and long-term business objectives
The role will work closely with cross-functional stakeholders to ensure AI capabilities developed and delivered align with business requirements, market trends, and emerging business challenges, fostering strong relationships and a sustainable value proposition for the organization
The Specialist will be a custodian of demand management for AI use cases for commercial segment, guiding AI initiatives from inception to execution, supporting business growth through delivering high-impact AI solutions and driving success across MTN
Values
We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y'ello
- Lead with Crae
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
The Manager - Specialist Demand Management Commercial will be responsible for the following:
- Develop and implement a structured AI demand management process for commercial segment by defining use case evaluation criteria, prioritization frameworks, and governance mechanisms to ensure alignment with business goals
- Lead the demand management process, collaborating with cross-functional teams to gather and define AI solution requirements, ensuring that business needs are effectively translated into actionable AI projects
- Develop compelling business cases for AI initiatives, providing insights on potential ROI, market fit, and long-term value, assessing commercial feasibility and viability of AI-driven projects
- Manage the forecasting of AI demand, providing visibility into upcoming needs and ensuring the AI team is equipped with the necessary resources and capabilities to meet future demand
- Drive the AI solutions portfolio for commercial segment, ensuring that high-priority commercial demands are addressed in a timely manner
- Provide guidance to relevant AI solution design and architecture teams to ensure that AI solutions being developed meet customer needs, align with market trends, and are commercially viable
- Collaborate with IT and SWCOE teams to ensure AI solutions are scalable and can be deployed efficiently across diverse customer base in alignment with overall organizational goals
- Establish and monitor KPIs for demand management, ensuring that AI initiatives meet commercial objectives and deliver value to the business
- Identify and manage risks related to demand fulfillment, including resource constraints, changing business requirements, and potential delays, providing solutions to mitigate issues and ensure smooth delivery
- Continuously assess and improve the demand management process, identifying areas for operational efficiency, reducing bottlenecks, and ensuring that AI solutions are delivered in alignment with business timelines
- Partner with finance team to manage the budgeting process for AI-driven initiatives, ensuring efficient use of resources and achieving project financial targets
- Regularly report on demand management activities to AI COE Lead, senior leadership, providing updates on the status of AI projects, upcoming opportunities, and demand trends
- Conduct market research and competitive analysis to identify trends and opportunities for AI solutions within the telecom industry
- Ensure continuous improvement of AI solutions by gathering feedback, analyzing performance data, and refining AI implementations
Education:
- Bachelor’s degree in business administration, Computer Science, Data Science or a related field
- Relevant certifications in AI/ML. Data Analytics (preferred)
Experience:
- 4+ years of experience in demand management for commercial operations for AI solution design and deployment in a telecom, tech, or data-driven environment
- Proven experience in managing the demand pipeline for technology, AI, or data-driven projects
- Demonstrated experience in forecasting demand, managing project portfolios, and ensuring the successful delivery of business-driven AI solutions
- Experience working with technical and commercial teams with a strong understanding of how AI and commercial functions intersect
Skills:
- Strong understanding of telecom commercial operations and AI-driven transformation
- Prioritize and manage multiple AI projects efficiently
- Business case development and ROI modeling for AI investments
- Strong communication and presentation skills for senior leadership
- Experience with CRM, AI-driven marketing tools, and customer engagement platforms
- Stakeholder Management & Cross-functional collaboration