Marine Relationship Manager

Relationship Manager required to build and maintain strong, long-term relationships with clients, acting as the main point of contact and ensuring client satisfaction whilst protecting the interests of the company and its internal stakeholders. To understand client needs, offer solutions, and work with internal teams to meet those needs, ultimately driving revenue and business growth.

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To generate sales, foster and maintain relationships with all Stakeholders in the market and within the business. Underwrite risks as permitted by your underwriting authority to meet the requirements of the business plans and the strategic targets.

• Build and maintain sustainable relationships with all stakeholders to the benefit of the company and its external stakeholders


• Preparing new business quotations within the allocated mandate,


• Managing aged debtors with the brokers on instruction of the Underwriting Manager


• Providing support to Underwriters on quotes which fall outside their mandates


• Provide weekly report to Underwriting Manager and team with feedback from broker visits


• Foster relationships between Underwriting team and broking market with facilitating periodic visits with underwriter


• Investigate stakeholders' challenges with collaborative approach and identify ways the business could better address those needs


• Assess level of client satisfaction with current products and services and report to Management


• Provide excellent service in order to maintain a positive reputation for the business


• Resolve any escalate complaints in a prompt and professional manner to maintain good relationships and stakeholder satisfaction, with the guidance of management where required.


• Identify and report process and system failures and enhancements to improve stakeholder experience.

CLIENT

• Continuously deliver on turnaround times and quality standards and resolve issues speedily to enhance client service delivery


• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.


• Interact with stakeholders to explain products and service offerings, address queries and strengthen their satisfaction with the business.


• Ensure that queries are tracked, accurately resolved.


• Provide authoritative, expertise and advice to clients and stakeholders.


• Build and maintain relationships with clients and internal plus external stakeholders.


• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed


• Make recommendations to improve client service and fair treatment of clients within area of responsibility.


• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

• Build and foster strong relationships.


• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.


• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.


• Take ownership of driving own career development.


• Provide supporting role to marine team as required, in relation to the role

FINANCE

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.


• Proactively work with finance to manage debtors.

• Written and verbal communication


• Marine Technical Underwriting


• Presentation skills


• Excellent communication and interpersonal skills.


• Strong relationship-building and networking abilities.


• Proven ability to understand and address client needs.


• Excellent problem-solving and conflict-resolution skills.


• Strong sales and negotiation skills.


• Ability to work independently and as part of a team.


• Proficiency in relevant software and tools (e.g. Microsoft products)


• Knowledge of the industry and market


• Sound knowledge of marine products, policies, procedures and processes.


• General knowledge of all business-related rules and regulations


• Relevant regulatory and compliance requirements