Our client, a Specialist Doctor based in Constantia & Pinelands, is seeking to recruit a well presented and experienced Medical Receptionist. to join their team. The practice is run by a doctor whom you’ll be working with directly. This role requires someone organized, personable, and comfortable interacting with patients and clients, with a strong understanding of medical environments. The ideal candidate will have a minimum of 3 – 5 years’ experience within this industry.
Duties & Responsibilities:
Answer phone calls and handle patient inquiries efficiently
Schedule patient appointments and manage the calendar
Conduct reminder calls to patients about their upcoming appointments
Collect and record patient demographic information accurately
Act as a liaison between the clinic and patients, ensuring smooth communication
Greet and assist patients in a courteous and kind manner, whether in person or telephonically
Maintain records and accounts
Attend to patient enquiries
Run an efficient diary and appointment schedule
Keep patients informed if the Dr is running late and manage service delays professionally.
Efficient filing and retrieving of patient records
Maintain patient accounts by obtaining, recording and updating personal and financial information
Obtain and update authorisations from the medical aids for admissions and any chronic/PMB applications
Maintain practice inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
Attend to patient emergencies
Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
Work seamlessly as part of a team
Ensure a neat and tidy reception area
Uphold the value and protocols of the practice
General administration
Qualifications & Requirements:
Matric
Tertiary qualification will be adv.
Minimum of 3 - 5 years' experience in a similar medical receptionist position
Medical software experience will be an advantage
Experience with medical billing will be advantageous
Knowledge of medical terminology and medical aid systems would be a strong benefit
Skills & Attributes:
Excellent communication skills (verbal & written)
Strong computer skills
Excellent organisational and people skills
Responsible, accountable, and dedicated
Strong attention to detail
Multi-tasker with effective time management
Customer service orientated
Attention to detail
Professionalism
Quality focussed
If you are interested in this opportunity, apply with your most recent resume & supporting documents or give us a call.
Please note should you not receive a response from us within 7 working days; kindly consider your application unsuccessful. We wish you all the best.
Job Types: Full-time, Permanent
Pay: R17 000,00 - R21 000,00 per month
Work Location: In person