Mini-Bar Attendant
(17027)
(17027)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
Job Summary
The main function of a Mini Bar Attendant is to insure that all mini bar requests are obtained from Detail Arrivals Report, to insure that all mini bars are stocked as per standards of the property and to ensure sales are charged to the guests account immediately.
Key Duties and Responsibilities
- Collect listings of the arrivals, departures, VIPS as well as initial requests for the mini bar from Reception before stating replenishment of the rooms.
- To ensure the highest standards of the O&O Cape Town are always projected by ensuring the Mini bar is clean and stocked to standard SOP/ product list.
- Stock the mini bar to par level every day and ensure all used products are charged immediately to the GUESTS account.
- Ensuring all actual stock and current stock is recorded on a stock sheet, as well as the replenished stock.
- Report to the IRD Supervisor or Manager at start of shift.
- Collect keys for trolleys at Reception.
- The attendant who collects the keys is entitled to open the trolleys with their mini bar colleague and count all stock in all the trolleys and record it as opening stock.
- The trolleys are to be stocked to the appropriate par level.
- All stock in the mini bars in the rooms is to be recorded in writing and all sales made in mini bars are to be charged immediately.
General
- Learn the hotel’s fire and safety procedures and how to operate the restaurants firefighting equipment.
- Learn the facilities of the hotel and the daily events and functions, in order to satisfy guest inquiries and briefings.
- Perform other duties as assigned on the weekly schedule.
- Attend training sessions and briefings.
- To be responsible for ensuring the maintenance of all equipment within the hotel and report any untoward activities to the IRD Manager.
- This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform from time to time.
Skills, Experience & Educational Requirements
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- To be positive, energetic, self-motivated and presentable.
- Must be accurate in numeracy skills such as addition and subtraction
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.