Job Description

The role involves the design, development, and maintenance of knowledge and information management systems, with a strong emphasis on business intelligence and data-driven decision-making. Key responsibilities include building and maintaining reports, developing Power BI dashboards, and creating SQL procedures to support data operations.
 

The position also requires automating campaign processes to improve efficiency and accuracy. The ideal candidate will be capable of conducting independent research, possess strong technical expertise in Teradata and data engineering, and contribute to the overall business intelligence architecture. Delivering detailed, accurate, and timely reporting is essential to support fact-based decision-making across the organization.

Are you someone who can:

• Manage relationships with third-party debt collection agencies.
• Monitor agency performance against KPIs (e.g., recovery rates, turnaround time, compliance).
• Conduct regular audits and reviews of agency activities and adherence to SLAs.
• Provide agencies with data files and ensure secure data exchange protocols.
• Recommend changes in agency strategy or rotation based on performance analytics.
  Data Extraction & Transformation: Extract data from various sources and convert it into meaningful information to support effective business decision-making.
• Report Development: Develop strategic, tactical, and operational reports to address key business issues and meet current needs.
• Dashboard Management: Compile and manage strategic dashboards, presenting insights to stakeholders at various organizational levels.
• MIS Reporting: Ensure the ongoing production and delivery of Management Information System (MIS) outputs in the required format and frequency.
• Client Engagement: Liaise with internal clients to understand and fulfill their information requirements, fostering strong relationships and providing consultancy support.
• Business Intelligence Solutions: Participate in new projects by designing and developing Business Intelligence (BI) solutions aligned with business objectives.
• Ad-Hoc Reporting: Respond to ad-hoc information requests from clients within specified timeframes and formats.
• Optimization & Innovation: Identify opportunities for optimization to enhance the organization’s service offerings.
• Benchmarking & Market Analysis: Conduct benchmarking exercises and integrate market research into reporting to enrich analysis and improve competitive advantage.
• Report Maintenance: Oversee the management and continuous improvement of existing reports and dashboards.

Minimum Experience Level

• 3+ years of experience with data analysis (i.e., statistical and quantitative analyses) and user-focused dashboard design
• 3+ years of experience using BI tools (e.g. PowerPoint Advanced Excel, PowerBI)
   

Preferred Qualification

• B Degree: Maths, Stats, Accounting, Economics and related qualifications

You will have access to:

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.