First Technology Centurion is looking for a Microsoft Software and Licensing Procurement Operations Specialist to optimise our procurement function, ensuring seamless operations, strict compliance, and high-quality delivery across all engagements. The ideal candidate will have extensive experience in quoting across multiple vendors, with a primary focus on Microsoft—covering all phases of these complex engagements.
About the Role:
As the MS Software and Licensing Procurement Operations Specialist, you will oversee procurement-related activities across various vendors and internal business units. From ensuring quote accuracy and managing vendor relationships to supporting sales and maintaining process compliance, you will play a critical role in the delivery of licensing services. This role also supports the external sales team as part of the operations division.
Key Responsibilities:
Internal Engagement:
Identify internal stakeholders, including the Sales Team, Procurement, Accounts, Services Team, Office Management, and Senior Management.
Understand divisional processes to ensure efficient engagement.
Build strong working relationships across internal teams.
External Engagement:
Identify and engage key vendor and distributor contacts.
Collaborate with relevant First Technology Group companies for shared service delivery.
Professional Communication and Conduct:
Manage Teams and email communication professionally and promptly.
Attend all required meetings and training sessions.
Maintain a high standard of interaction with colleagues, vendors, and customers.
Ensure proficiency on all systems required in the role.
Team Collaboration:
Build and maintain a respectful, effective working relationship with Account Managers as key teammates.
Sales Support:
Acknowledge all customer requests within four hours.
Comply with any signed SLA requirements.
Ensure a solid understanding of the customer's requirements before quoting.
Verify product accuracy and licensing implications when preparing quotes.
Review dependency guides to identify any required additional software.
Clearly communicate any risks or discrepancies to customers.
Assist with costing for tenders and proposals in conjunction with the Tender Division and legal advisor.
Procurement and Operations:
Generate and interpret licensing consumption reports.
Provide budgetary quotes for customer planning cycles.
Manage renewals of software assurance, online services, and licensing agreements.
Monitor renewal timelines and send quotes accordingly.
Generate accurate annual billing quotes and follow up on orders.
Draft and manage Microsoft agreements via the eAgreements tool (EA, EAS, SCE, Campus).
Ensure agreement processes and deadlines are met.
Ensure accuracy in agreements, which directly impacts Microsoft incentive structures.
Log CLT queries via vendor platforms.
Complete checklist for all processed orders to ensure billing accuracy.
Provide support for the Microsoft 365 Portal (formerly MVLS/VLSC).
Stay current with Microsoft and vendor campaigns.
Create customer-specific pricing lists when necessary.
Ensure timely delivery on true-ups (30–60 days prior to anniversary), renewals, and zero-declaration compliance.
Retrieve volume licensing keys as required.
Prepare CPS drafts, cost comparisons, and multi-year cost assumptions.
Utilize tools such as T-Minus 9 or 36 for renewal and opportunity tracking.
Minimum Requirements:
Proven experience in Microsoft software procurement and licensing.
Deep knowledge of Microsoft licensing models, programs, and platforms.
Strong attention to detail and commitment to accuracy.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work under pressure.
Familiarity with procurement and CRM systems.
Strong team collaboration and customer service orientation.