Multimedia Assistant

Direct Reporting Line:
Head: Academic

Vega is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

The IIE's Vega, Cape Town Campus has a vacancy for a Multimedia Assistant.

Duties and Responsibilities:

Facilities & Booking Management

• Manage bookings and scheduling system for all Makerspace facilities.
• Ensure all spaces are prepared for scheduled use with charged and functional equipment.
• Monitor usage and ensure proper care, cleanliness, and security of all Makerspace areas.

Equipment and Consumable Stock Maintenance & Administration

• Check equipment before and after each use; store and secure appropriately.
• Conduct regular stock takes of equipment and consumables.
• Ensuring the timeous procurement of consumables and tracking actual spend on them
• Report damaged or lost equipment to IT or campus management
• Manage general repairs and maintenance of all multimedia equipment and tools

Technical Support & User Assistance

• Provide hands-on support to students and staff using photographic, video, sound, VR and 3D printing equipment.
  
• Troubleshoot technical issues and escalate where necessary.
• Provide setup support during class sessions, workshops, and special events.

Training & Skills Development

• Collaborate with the Head Academic on campus and relevant Heads of Disciplines (HOD’s) to plan and deliver training workshops to expose and develop staff.
• Promote the use of the Makerspace as a learning environment to academic teams and students

Printing Services

• Manage the end-to-end 3D printing process
• Manage the routine maintenance of 3D printers.
• Procure and manage stock (e.g., resin, toner) needed for printing.

Competencies Required:

• Superior communication (written and verbal) and organisational skills.
• Technical: Skilled in operating and maintaining multimedia equipment (cameras, VR, 3D printers, sound gear), with a working knowledge of related software (e.g., Adobe Creative Suite, 3D modelling tools)
• Problem solving; Able to diagnose and resolve technical issues quickly and effectively, using initiative and judgement in high-use, time-sensitive environments.
• Communication skills; Communicates clearly and effectively with a diverse audience (students, lecturers, leadership), both in person and through documentation, guides, and training materials.
• Planning & Organisational Skills: Capable of managing multiple tasks including equipment scheduling, maintenance, inventory, and workshop planning within tight academic timelines.
• Student / staff Experience: Demonstrates patience, approachability, and responsiveness when assisting students and staff, creating a welcoming and supportive learning environment.
• Adaptability & Learning Agility: Adaptability & Learning Agility: Comfortable with rapid changes in technology and able to continuously learn and apply new tools or methods relevant to multimedia and education.
• Collaboration & Teamwork: Works effectively with academic staff, campus operations, and external partners to ensure the Makerspace aligns with broader educational goals.

Minimum Education Requirements:

• 
  A Higher Certificate (with specialised multimedia skills), Diploma or Degree in Multimedia, Photography, Digital Media, Visual Communication or a related field.

Minimum Work Experience Requirements:

• Minimum of 2 years proven experience in photography, videography and multimedia production.
• A portfolio demonstrating work in both photography and video.
• Minimum of 2 years experience instructing and supporting students or groups in creative technology use.
• Minimum of 2 years experience managing equipment, stock and booking schedules.
• Knowledge and willingness to learn about sound production, VR and 3D printing tools and other new media technology.

Working Hours:

• Monday to Friday: 08:00 -17:00

Salary:

• Competitive salary commensurate with experience.

Benefits:

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance: https://hire.simplify.hr/ContactUs

The IIE Varsity College, IIE Vega and IIE MSA is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.