Responsibilities:
- Develop new relationships with clients to expand the current client/customer base
- Develop and maintain strong relationships with clients/customers to ensure satisfaction and loyalty.
- Conduct regular business reviews to evaluate client satisfaction with products and services.
- Identify and communicate sales opportunities within key accounts to the sales team.
- Keep clients informed about new product offerings and updates.
- Attend client meetings to strengthen relationships with existing accounts.
- Meet client relationship targets and KPIs as defined by the Head of Sales.
- Collaborate closely with Sales Managers and Sales Representatives to support client needs.
- Address and resolve client concerns promptly and effectively.
- Administer client satisfaction surveys and reviews to gather feedback.
- Monitor company performance against service level agreements and flag potential issues.
- Keep relevant managers informed about changes or developments within client accounts.
- Coordinate with internal departments to fulfil client requirements efficiently.
- Focus on client retention by proactively addressing their needs.
- Meet weekly appointment and sales gross profit (GP) targets.
- Contact potential clients to uncover opportunities.
- Must be able to present proposals to decision makers.
- Develop sales strategies to reach and exceed targets.
- Research organisations and individuals to find new opportunities.
- Increase the value of current customers while attracting new ones.
- Attend conferences, meetings and industry events.
- Develop quotes and proposals for clients.
- Minimum Grade 12 Qualification
- Valid Driver’s License and reliable vehicle
- Cell phone
- Knowledge of Office Automation & ICT Industry will be an advantage