Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
The primary objective of this position is to oversee the full outsource strategy in order to effectively manage capacity and improve collections recoveries within the non-performing portfolio. This includes working closely with outsource partners to develop collections tactics and implementing legal strategies to maximize recovery and collections performance. Additionally, this role involves managing vendors within established governance frameworks and policies as well as ensure adherence
Qualifications
Matric, Diploma or Degree
Experience Required
- 1-3 years Exposure to Banking and experience in a Debt Collecting environment.
- Experience in administrative functions – retrieval of statements, drafting of letters containing financial information
Additional Information
Behavioural Competencies:
- Checking Things
- Documenting Facts
- Following Procedures
- Interacting with People
- Managing Tasks
- Meeting Timescales
- Producing Output
- Resolving Conflict
- Showing Composure
- Taking Action
- Team Working
- Understanding People
Technical Competencies:
- Active Listening
- Collections
- Difficult Calls Management
- Legal Compliance
- Product and Services Knowledge
- Recoveries
- Verbal Communication