About Us
FEDICS is recruiting a Patient Liaison Officer to join our team. In this role you will be required to ensure that all relationships between client, customer and FEDICS are effectively managed.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
- To ensure that guests are greeted courteously.
- To be readily available at all times to deal with problems or complaints.
- To ensure that front of house area has been serviced and maintained to the standards laid down by the Company.
- To ensure effective liaison between front of house and back of house departments.
- To ensure effective and speedy service.
- To ensure that enquiries, messages, are dealt with courteously and efficiently.
- To ensure that all Front of House areas are clean and tidy at all times.
- To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
- To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
- To monitor trends within the industry and make suggestions how these could be implemented.
Skills and Competencies
- Be able to communicate and understand the predominant language(s) of the canteen’s trading area.
- Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations
- Possess excellent basic math skills and have the ability to operate a cash register or POS system.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to reach, bend, stoop down.
- Must have the stamina to work 45-50 hours per week.
Qualifications
- National Senior Certificate (Matric)