We are looking for a dynamic and hands-on Manager to lead our Research & Development team. This role is based at our offices in Bryanston and reports to the Head of Portfolio Risk & Profitability.
Main responsibilities
The R&D Manager will be responsible for team leadership, hands-on testing, and translating field insights into strategic business improvements.
Main responsibilities of a Research & Development Manager:
Engage directly with clients to test strategies, gather feedback, and validate concepts
Lead a team of R&D professionals, providing coaching, direction, and support to ensure high performance
Design and implement structured experiments to improve key performance metrics (conversion, premium, client satisfaction, etc.)
Monitor results of live tests and iterate based on outcomes
Use insights from client interactions to develop scalable solutions across departments
Collaborate with internal stakeholders to ensure alignment on strategy and execution
Track and report on the performance and impact of R&D initiatives
Identify opportunities to improve processes and client journeys
Support team development through mentorship and regular performance feedback
Minimum requirements
The ideal candidate will demonstrate the following:
Comfortable working hands-on with clients and systems
Passionate about testing, learning, and continuous improvement
Excellent problem-solving and critical thinking skills
Strong leadership and people management ability
Resilient and able to navigate change and uncertainty
Confident communicator with the ability to engage clients and influence internally
Organised and able to manage time across operational and leadership duties
Collaborative, with a team-first mindset
Qualifications & experience
Matric
Completed Degree or a 3-year Diploma from a reputable tertiary institution
Excellent communication skills, fluent in English with a neutral accent
At least 2 years’ experience in a leadership or coaching role
Experience in client-facing roles, testing strategies, or process improvement is preferred
Ready to lead innovation and make a difference? Join our fast-paced, high-impact team! Apply now!