Job Advert Summary
At Newmark Hotels, Reserves & Lodges, we pride ourselves on delivering exceptional guest experiences across our distinguished portfolio of properties. Join a dynamic, fast-paced team where innovation, collaboration, and excellence drive everything we do. If you're a detail-oriented individual with a passion for hospitality and a knack for numbers, we invite you to be part of our growing Revenue Team.
As a Revenue Assistant, you will play a key role in optimising revenue performance across all our properties. You'll assist in implementing and enhancing standard revenue practices, ensuring rate integrity, and supporting strategic decisions that drive business growth. This role requires strong analytical ability, attention to detail, and a collaborative spirit to maintain effective relationships with internal teams, owners, and external stakeholders.
Minimum Requirements
- Experience: 2–3 years in Revenue Management
- Education: Hospitality diploma or equivalent (preferred)
- Systems Knowledge: Opera PMS (experience in configuration a plus), MS Word & Excel
- Skills:
- Excellent communication, planning, and organisational skills
- High attention to detail with a proactive mindset
- Ability to thrive in a high-pressure, fast-paced environment
- Strong understanding of online travel agent extranets, market segmentation, forecasting, and budgeting
- Guest-centric and solutions-driven approach
- A collaborative approach that supports the overall commercial strategy
- A keen eye for identifying revenue opportunities and inefficiencies
- A commitment to data integrity and effective communication
- A passion for delivering results and driving continuous improvement
Duties and Responsibilities
Daily Tasks
- Analyse daily pickup and loss reports; identify trends and explain variances
- Review occupancy reports and suggest strategic rate adjustments
- Support the Sales and Reservations teams with rate-related queries and negotiations
- Maintain OTA and internal system rate parity and rate accuracy
- Build and manage rates in Opera PMS
- Handle and escalate revenue-related queries professionally
- Respond to daily emails and complete ad-hoc reporting
Weekly Tasks
- Prepare revenue and pickup reports for weekly review
- Compile data and reports for weekly strategy meetings
- Audit OTA listings to ensure compliance and accuracy
- Analyse business forecasts and manage block holdings
Monthly & Annual Tasks
- Deliver monthly executive summaries and OTA commission reports
- Contribute to monthly forecasting and performance reviews
- Participate in annual budgeting and rate contracting processes
- Update reporting formats and templates for efficiency