Job Brief:
As a Sales Associate, you will interact with customers, understand their needs, and recommend products to meet their requirements. Your role involves building relationships with customers, driving sales, and contributing to the achievement of sales targets and business objectives.
Key Skills required:
- Communication: Ability to communicate effectively with customers and fellow team members.
- Customer Service: Going an extra mile to provide Excellent customer service to enhance the shopping experience.
- Sales: Ability to use your skills to upsell and meeting sales targets.
- Problem-Solving: Resolve customer issues and provide solutions promptly.
- Teamwork: Collaborate with your fellow team members to achieve common goals.
- Flexibility: ability to go over and above your role description to contribute to the growth of the business
- Interpersonal skills: possess strong interpersonal skills.
Responsibilities:
- Welcome customers warmly, assist them in identifying their needs and help them in making informed buying decisions
- Collaborate with colleagues to achieve sales targets and contribute to the overall success of the sales team.
- Develop relationships with customers to encourage repeat business and loyalty.
- Process sales transactions on Point-Of-Sale (POS)
- Maintain cleanliness, organization, and visual merchandising standards in the store or sales area to enhance the shopping experience.
- Stock management tasks, such as receiving, replenishment, stock counts as required.
- Addressing customer complaints/concerns promptly and professionally, escalating complex issues to management when necessary.
- Build and develop relationships with customers to encourage repeat business and loyalty.
Accountabilities
Meet personal sales targets as established, incorporating the full range of products / services within identified markets.
- Promote / sell products to new and existing customers through formulating and maintaining sound relationships.
- Demonstrate products to new and existing clients and provide assistance in selecting the most suitable option.
- Conduct presentations and follow up calls to clients with regard to products already purchased and new products.
- Actively resolve customer problems and complaints.
- Analysis of market trends and keeps abreast of new developments
- Identify risks and opportunities with regard to sales.
- Report to management on trends and gaps in the market.
Job Requirements:
- Matric/Grade 12
- Post Matric qualification will be advantageous
- Previous experience in Retail Sales
- Sales experience for minimum 5 years
Job Type: Full-time
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Required)
Experience:
- Sales: 5 years (Required)
Work Location: In person
Application Deadline: 2025/08/13