Mission/ Core purpose of the Job:
This position is responsible for driving and overseeing the strategic and operational initiatives that are aimed at achieving efficiencies within the business. The responsibility includes implementation and consolidation of strategic initiatives and projects as well as reporting in order to ensure synergy between the Commercial Operations office and the rest of the company, Holding company and the Board.
Key Performance Areas Measures (KPIs for job)
Key Job Responsibilities
Strategy and Development
To oversee the alignment of Group Strategy and MTNSA organisational strategy which includes operating systems, procedures and processes.
Driving strategy implementation across all business units
To integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different divisions.
In conjunction with Group, this role will provide inputs into the operation matrices within the business to achieve optimal performance.
To align operational needs of the department to external economic and commercial environment for sustainability.
As per Business Plan
Business Management
Ensure effective operational implementation of the strategy by means of providing direction, structure, frameworks, models, reporting tools for adoption
Define the standards and set targets for operational performance across various activities and identify the parameters for measurement of performance.
Provide Operational and Strategic direction for business and operational management across the organisation.
Define and drive performance management for MTN SA EXCO, ensuring cross functional alignment, as well as alignment with Group functions As per business plan
Operational Delivery
Oversee the consolidated business performance reporting for all P&L’s
Define operational governance framework
Advise and support the business operational improvement for digital, enterprise and consumer business positioning.
To coordinate the integration of technology landscapes across the different business streams.
Coordinate all supporting functions to enable commercial and technology business units to deliver on the Companies objectives As per business plan
Budgets
Develop and manage of divisional budgets in line with business objectives;
Develop and manage project initiative budgets in line with business objectives; and
Ensure that the profitability of the company is increased.
Advise and Support the annual Business planning and positioning of our 3-year plan As per business plan
Reporting
Report on a monthly basis including EXCO progress made within the division and in accordance with the measurement metrics set by the organisation;
Highlight to the management significant deviations from defined performance metrics; and
Report on an adhoc basis on specific projects, as required. As per business plan and approved Strategy
Managerial / Supervisory Responsibilities – (where applicable)
Accountable for the morale, performance, and development of the department’s human capital;
Align departmental values with MTN brand values;
Approve work structure process before adoption by the team;
Coach and mentor direct reports;
Enforce team members’ compliance to standard working processes and procedures;
Ensure adequate succession planning and that succession plans that are in place are achieved;
Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
Ensure effective management of diversity among personnel in the division;
Identify staff training and development needs and implement necessary actions;
Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
Possess the authority, presence, and integrity to command respect from colleagues and from external contacts;
Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
Provide guidance and leadership ensuring future focus and current efficiency;
Recruit and build a world class information management team;
Set goals and objectives for direct reports, monitor progress and maintain motivation;
Set overall direction for the division; and
Provide an advisory function on governance and best practices in client experience.
Role Dependencies
MTN corporate policies and procedures
Stakeholders Landscape
Internal Stakeholders: Interaction and Relationship All of Exco members
Governance Forums
Audit Committee
MTN SA Board
Internal Auditors
MTN Manco
External Stakeholders: Interaction and Relationship External auditors
External Vendors & Partners
External Public sector
Discretionary Space (if applicable)
Decision Making Constraints: Not applicable
Authorities: Approved headcount and budget
As per delegation of authority
Authority to ensure alignment to business / divisional strategies
Balancing cost allocation versus benefits to the business
Budget approval
Expenditure, conformance with budgets as per delegation
Sign off on divisional training plans
Staff recruitment in line with policy
Negative Indicators Not applicable
Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree Minimum of 4 year Business Commercial qualification or related
CA, CIMA or MBA
Fluent in English and language of country preferable
Work Experience Minimum 5-8 years Commercial Management Experience
Minimum 5 years in Telecommunications industry
Project Management Experience
Good understanding of the telecommunication industry
Strategic decision-making Experience
Training Not Applicable
Industry / Certifications CA, CIMA or MBA
Any other specifications Analytical
Reporting
Project Management & Co-Ordination
Governance
Strategy
Competencies
Knowledge Complex and matrix structures
Consumer Insight best practices and trends
Decision making processes
Entrepreneurial approaches
Financial / Numeracy
Operational management
Project management
Telecommunications industries
Empowering others
Global thinker
Organisational awareness
Skills Analytical
Conflict management
Continuous improvement
Data interpretation
Dealing with ambiguity
Dealing with complexity
Leadership and coordination
Leadership
Numerical
Decision making
Presentation
Reporting
Insights
Behavioural Qualities
Innovation
Complete Candour
Emotional maturity Negotiation
Integrity