The Senior Manager: Non-Voice Channels operates within the Customer experience Non-Voice Channels Centre of Customer Operations and is responsible for managing operations across Social Media, Online Channels, and Email functions.
To provide strategic and operational leadership to MTN Non-Voice Channels Centre with the aim to create a customer centric organisation, thereby enhancing the customer experience through exceptional standards of quality, customer service and specialised support.
To coordinate and manage the effective and efficient implementation of the strategy, ensuring the provision of appropriate systems, platforms, network availability in response to fluctuating customer needs and varying levels of demand.