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The Senior Manager, Data Governance Delivery is a senior management role, responsible for ensuring the effective delivery of services and maintaining governance standards within the organization. The Data Governance Expert plays a crucial role in defining and implementing the organization’s Data Governance framework, ensuring alignment with business objectives and regulatory requirements. This role collaborates with key stakeholders across the company to establish policies, processes, and best practices that enhance data quality, security, and compliance.
This role is responsible for overseeing the service delivery governance framework, ensuring compliance with policies and procedures, and driving continuous improvement initiatives.
The Senior Manager, Data Governance Delivery has the primary focus to establish and maintain robust governance processes, monitor service performance, and collaborate with cross-functional teams to enhance service delivery efficiency and effectiveness. Responsible for defining and implementing the corporate Data Governance Model. The position ensures alignment across all global product lines, regional units, and corporate areas.
The role serves as the central point for driving data governance initiatives, fostering a data-driven culture, and ensuring compliance with regulatory requirements globally.
- Leads and manages a team of service delivery professionals. providing guidance, mentorship, and performance feedback to ensure effective service delivery operations.
- Develops and implements service delivery strategies and frameworks to align with business objectives and ensure the efficient and effective delivery of services to clients.
- Collaborates with cross-functional teams, including sales, operations, and IT, to define and document service level agreements (SLAs), key performance indicators (KPIs), and metrics to measure and monitor service delivery performance.
- Drives continuous improvement initiatives to enhance service quality, efficiency, and customer experience, leveraging best practices, process optimization, and innovative solutions.
- Establishes and maintains effective communication channels with stakeholders, providing regular updates on service delivery performance, issues, and resolutions.
- Monitors and analyzes service delivery metrics and KPIs, identifying trends, gaps, and improvement opportunities, and taking proactive actions to address them.
- Stays updated on industry trends, emerging technologies, and best practices in service delivery, incorporating relevant advancements into the organization's service delivery operations.
- Manages service delivery budgets, resource allocation, and capacity planning to ensure optimal utilization and alignment with business needs.
- Prepares and presents service delivery reports and insights to senior management, highlighting key performance indicators, achievements, challenges, and recommendations for further improvement.
- Manages and oversees the activities for Governance, risk and compliance function for entire business
- Manages risk and compliance in accordance with relevant legislation and advise the relevant stakeholders of risk and compliance incidents.
- Conducts regular internal reviews to ensure compliance to relevant policies and procedures, ensuring the update or modification of such to align with local laws and regulations.
- Lead the Data Governance Office, its team and activities.
- Define the corporate Data Governance Model & strategy, evolve it and implement it across NTT Data Inc.
- Align the strategy with the Enterprise Data Management strategy for NTT Data Inc.
- Coordination and alignment with Data Owners and the senior leadership team from corporate areas.
- Coordination with Global Service Lines Units and Regional Units.
- Coordination with other Data teams in IT.
- Ensure Service Excellence in One Data, define, implement, monitor and improve the services.
- Lead execution of the Data Governance related services.
- Ensure compliance with Data regulations and corporate policies.
- Define and monitor key performance indicators (KPIs) to measure the success of data governance and management initiatives, as well as other activities of the One Data.
Knowledge and Attributes:
- Extended leadership and team management skills, with the ability to inspire and motivate teams to achieve strategic objectives.
- Extended knowledge of service delivery governance practices, industry standards, and frameworks such as ITIL (Information Technology Infrastructure Library) or COBIT (Control Objectives for Information and Related Technologies).
- Excellent analytical and problem-solving abilities, with the capacity to analyze complex data, identify trends, and drive data-driven decision-making.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
- Displays strategic thinking and business acumen, with the ability to execute governance strategies.
- Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work.
- Extended project management skills, with the ability to manage multiple initiatives, prioritize tasks, and deliver results within established timelines.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Business Management, Internal Auditing, Compliance or a related field.
- Desirable certifications include, DAMA certification ,ITIL Expert; TOGAF; Six Sigma Green Belt/Blackbelt, CRISC; COBIT 5; ISO 20K and 9k Internal auditor or lead auditor.
Required experience:
- Extended experience in service delivery governance, service management, with a proven track record of designing and implementing effective governance frameworks and driving compliance.
- Extended experience leading and managing teams within a information technical services environment.
Additional training and competencies:
- Experience and expertise in Data Governance, Data Management, and Data Literacy practices.
- Knowledge of Data & Analytics strategies and frameworks, including emerging trends.
- Strong strategic thinking and problem-solving abilities.
- Leadership experience in managing cross-functional and multicultural teams.
- Proven skills in influencing and building relationships with senior leaders and stakeholders.
- Ability to drive organizational change and foster a data-driven culture.
- Awareness of AI and innovative technologies relevant to data practices.
- Advanced or proficient level of English, with excellent communication skills.
- DAMA certification or equivalent in Data Governance and Management.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.