POSITION
Service Administration Manager | Location: Johannesburg, Gauteng| Reporting to: Branch Manager
QUALIFICATIONS AND EXPERIENCE
Grade 12 or NQF 4 equivalent
− Matric / Grade 12 − Sound knowledge of customer service software and processes and metrics
− Tertiary qualification in the relevant field would be an advantage
− 3–5 years of experience in service administration, operation management, or similar role. − Minimum 3 years in a supervisory or team leader roles.
− Syspro Knowledge would be advantageous
− Occupational Health and Safety awareness and knowledge
RESPONSIBILITIES
-Oversee Service department to ensure smooth workflow. Monitor speed, efficiency and processes.
-Support budgeting and resource planning where required.
-Ensures that all jobs are completed
-Checks on stock levels and ensures that sufficient stock is available for all vans.
-Conducts quarterly stock counts
-Ensures high levels of customer satisfaction through prompt and professional service.
- Handles customer inquiries, complaints, and special requests effectively.
-Prepares and analyses monthly and quarterly reports
- Implements improvement plans
COMPETENCIES
- Leadership skills
- Safety and Compliance Awareness
- Excellent interpersonal and presentation skills
- Ability to work under pressure effectively and be proactive where necessary.
- Excellent Communication skills
- Problem-solving skills
- A proven track record of success
- Organizational skills
- Must have passion for customer service.
Please send your applications to hr@vulcan.co.za
or use the company website- https://vulcan.co.za/vacancies
Closing date: 08 August 2025
Job Types: Full-time, Permanent
Pay: R28 000,00 - R32 000,00 per month
Work Location: In person