Job Advert Summary
We are currently recruiting for a Service Controller : Hygiene and Pest Control.
Established in 1994, Focus Pest Control & Hygiene Services is a subsidiary of the Feedem Group. We are a Level 1 B-BBEE company with our head office situated in Cape Town.
Focus Pest Control & Hygiene Services provides a wide range of cost-effective services to private, commercial, and industrial clients to help ensure hygienic spaces in which to work, live and socialise:
- Pest control services
- The implementation of food safety standards and audits
- Hygiene services
- Covid-19 related sanitising services
Minimum Requirements
- Minimum of 3 years’ experience in Service Industry
- Tertiary qualification (preferred)
- Fully computer literate on MS Office, Advanced word, excel and PowerPoint skills
- Excellent communication and presentation skills (written and verbal)
- Good interpersonal skills and ability to interact with clients at all levels
- Assertive
- Trustworthy
- Attention to detail
- Ability to network and build relationships with ease
- Be able to gather information and correctly translate into solutions
- Strong time-management
- Deadline driven
- Goal Orientated
Duties and Responsibilities
Client Service and Operations
- Ensure client weekly and monthly services are planned, and clients are notified of service dates.
- Preparing of work schedules for technicians.
- Manage all client emails, queries and requests and action accordingly.
- Ensure all service reports are reflecting and uploaded, as per service schedules.
- Liaise with technicians and clients regarding any possible changes to service schedules
- Allocation of stock to technicians, as per work service schedules and updating stock sheet.
- Manage client tube replacement and issue letters when required.
- Create new customer profiles on online and issue customers with log in details.
- Ensure any additional MSD documentation is uploaded on the online system.
- Ensure all new company and client compliance documents are uploaded onto the Online system.
- Submit weekly reports (Infestation, Disputes, Terminations and Damaged Stock Replacements) to Branch Manager.
Finance
- Submit new customer details to Credit Control Department to create a profile on Finance System.
- Generate and send invoices to clients based on services rendered.
- Generate credit notes when required.
- Send customer statements to clients when requested.
- Monthly submission of sales forecast to management.
- Ensure annual customer increases are done and amend job cards accordingly.
- Submit quotations to customers for ad-hoc services and outright purchases.
- Submit all received POPs to CCM for allocation.
- Safekeeping of Petty Cash for the branch.