Service Controller: Hygiene and Pest Control

Job Advert Summary

We are currently recruiting for a Service Controller : Hygiene and Pest Control.

Established in 1994, Focus Pest Control & Hygiene Services is a subsidiary of the Feedem Group. We are a Level 1 B-BBEE company with our head office situated in Cape Town.

Focus Pest Control & Hygiene Services provides a wide range of cost-effective services to private, commercial, and industrial clients to help ensure hygienic spaces in which to work, live and socialise:

• Pest control services
• The implementation of food safety standards and audits
• Hygiene services
• Covid-19 related sanitising services

Minimum Requirements

• Minimum of 3 years’ experience in Service Industry
• Tertiary qualification (preferred)
• Fully computer literate on MS Office, Advanced word, excel and PowerPoint skills
• Excellent communication and presentation skills (written and verbal)
• Good interpersonal skills and ability to interact with clients at all levels
• Assertive
• Trustworthy
• Attention to detail
• Ability to network and build relationships with ease
• Be able to gather information and correctly translate into solutions
• Strong time-management
• Deadline driven
• Goal Orientated

Duties and Responsibilities

Client Service and Operations

• Ensure client weekly and monthly services are planned, and clients are notified of service dates.
• Preparing of work schedules for technicians.
• Manage all client emails, queries and requests and action accordingly.
• Ensure all service reports are reflecting and uploaded, as per service schedules.
• Liaise with technicians and clients regarding any possible changes to service schedules
• Allocation of stock to technicians, as per work service schedules and updating stock sheet.
• Manage client tube replacement and issue letters when required.
• Create new customer profiles on online and issue customers with log in details.
• Ensure any additional MSD documentation is uploaded on the online system.
• Ensure all new company and client compliance documents are uploaded onto the Online system.
• Submit weekly reports (Infestation, Disputes, Terminations and Damaged Stock Replacements) to Branch Manager.

Finance

• Submit new customer details to Credit Control Department to create a profile on Finance System.
• Generate and send invoices to clients based on services rendered.
• Generate credit notes when required.
• Send customer statements to clients when requested.
• Monthly submission of sales forecast to management.
• Ensure annual customer increases are done and amend job cards accordingly.
• Submit quotations to customers for ad-hoc services and outright purchases.
• Submit all received POPs to CCM for allocation.
• Safekeeping of Petty Cash for the branch.