Job title: Service Section Manager
Introduction
Komatsu South Africa has an amazing opportunity in the Operations Division at eMalahleni for a Service Section Manager to lead our workshop and field service operations.
Qualification:
- Trade
- Technical/Management Diploma (an advantage)
Experience:
- 6 years' experience in technical management, maintenance planning, diagnosing and servicing Heavy Earthmoving Equipment (essential). Experience in the mining industry is an advantage.
- 2 years supervisory experience (essential)
- Experience with regard to customer liaison, Service Level/Contractual agreements, decision making and problem resolution
- Basic financial management with regard to profitability and cost control, inventory management and reporting
Specific knowledge requirements:
- Occupational Health & Safety Act
- Fundamentals of the Labour Relations Act
- Basic knowledge of the SEIFSA Agreements
- MS Excel (Intermediate)
- SAP Advanced (within authority level)
- Komatsu R&M Care and Komtrax (an advantage)
- Valid Drivers’ License (essential)
Summary description of role:
- Provides input into technical section planning
- Stays abreast of parts re-calls and reads service bulletins and technical information to keep updated
- Checks the quality of machine inspections
- Monitors and checks customer satisfaction, quality and safety adherence, problems and issues
- Authorises the ordering of parts and equipment
- Implements & monitors special projects and drives designed to impact quality, machine availability and customer satisfaction
- Monitors that appropriate staff with required skill level complete jobs within their abilities and makes recommendations to fill skills gaps
- Schedules staff for training
- De-briefs staff on technical issues after completion of work
- Monitors emergency orders
- Checks regularly that relevant documentation/systems has been updated with job detail, stock & parts usage, hours and comments as stipulated by procedure
- Solves complex issues and problems
- Collates technical information for reporting purposes
- Monitors vehicle fleet – costs, usage, fuel, branding & image, drivers, licenses, fines, etc.
- Produces consolidated reports on field service
- Provides feedback to Product Support/Branch Management on technical issues/problems & warranty information
- Authorises quotations for work and job / work order costs (including overtime)
- Checks creditor invoices, authorises and obtains approval for payment
- Checks that Warranty claims are processed correctly according to contractual agreements / policy
- Liaises with internal stakeholders with regard to warranty claims and reasons for claim
- Plans and participates in audits
- Controls and monitors the asset register
- Oversees and checks that systems data is correct and up-to-date
- Adheres to and monitors adherence to Financial Policies and Procedure
- Verifies that information on quotations, invoices and receipts are correct
- Checks regularly that filing of required source documents (paper files) are up-to-date
- Oversees and checks that systems data is correct and up-to-date
- Assists in the follow-up of outstanding debtors
- Resolves issues regarding the physical depot in conjunction with branch management
- Drafts financial reports vs budget
- Resolves financial issues & queries
- Reports on warranty claims
Job Types: Full-time, Permanent
Work Location: In person
Application Deadline: 2025/09/04