Software Systems and Administration Controller

Ivanhoe Mines is a leading international mining company with business offices throughout the globe. We believe that mining, done right, with purpose, vision, and a commitment to environmental and social responsibility, will play a significant role in the world’s transition to clean energy. At Ivanhoe, we prioritize the growth, learning, and skill development of our people, empowering them to reach their full potential. With a portfolio of world-class assets, we offer a dynamic and inclusive environment that presents exceptional career opportunities.

Disclaimer - this role is not open to any third-party providers and any application received from a third-party will be considered as a direct application.

Purpose of the role:

Ivanhoe Marketing is a newly established Commodity marketing, Sales and Logistics entity within the Ivanhoe Group of Companies.

The purpose of the role is to support the Team on the troubleshooting; managing user accounts on the company's TMS and WMS System. This person will provide technical support to users and monitor the system performance, reporting and analysis through efficient administration, monitoring key metrics, maintaining accurate records, support, liaising with stakeholders to optimize supply chain performance.

Duties and Responsibilities:

System Management:

• Main point of Contact for all 3rd Parties LSP's and training of the Wire application
• Management and Allocation of User Profiles,
• Permissions and access rights, including the Database thereof.
• Act as a point of contact for any Software related issues
• Provide technical support to users and troubleshooting problems.
• Support the setup and configuration of WIRE modules for new clients or locations
  

Monitor System Performance:

• Monitor system health and data flow across WIRE interfaces
• Identify and resolve data discrepancies affecting truck verification, sampling, weighing, or dispatch operations
• Coordinate with IT/System Vendors for maintenance, updates, and new feature deployments
• Reconcile real-time data syncing between WIRE and external systems where applicable
• Provide on-site and remote technical support to ensure system uptime and functionality during operations
  

Training and Stakeholder Support:

• Suggest and implement improvements in administrative workflows.
• Train users on correct data entry, system workflows and reporting modules
• Serve as the main point of contact for third-party logistics partners regarding WIRE usage
• Support communication between site supervisors, logistics teams, and system developers

Reporting and Data Analysis:

• Prepare daily, weekly and monthly performance reports (e.g., throughput, discrepancies, downtime, cost analysis)
• Track system utilization, user activity logs, and report generation timelines.
• Support month-end reporting including demurrage calculations, aligning to each LSP’s contractual Terms
• Prepare various reports on logistics performance, logistic costs, including the monthly spend and delivery timelines
• Prepare ad-hoc reports and data analysis as required by senior management

General Administrative Duties:

• Suggest and implement improvements in administrative workflows.
• Concluding of each months Demurrage Calculations, aligning to each LSP's contractual Terms
• Prepare various reports on logistics performance, Logistic Costs, including the Monthly Spend and delivery timelines.

Experience required:

• Minimum Qualification - Diploma or Degree in Information Systems, Logistics, Business Administration, or related field.
• 2–3 years’ experience in system support or logistics administration.
• Prior experience with WMS, TMS, or platforms like WIRE is an advantage

Personal Competencies should include:

• Ability to analyze data and easily detect data inconsistencies.
• Strong organizational skills and attention to detail
• Excellent computer skills including proficiency in Microsoft Excel
• Ability to multitask and work in a fast-paced environment.
• Analytical thinker with a focus on process optimization.
• Problem-solving mindset and ability to work under pressure.
• Must be able to liaise confidently and establish excellent working relationships.
• Excellent Time Management with attention to urgency.
• Adaptable in a constantly changing environment.
• Ability to identify risks and improvements.
• Dynamic self-starter that doesn’t need to be told what to do and how to do it and comfortable working independently and equally within a team.
• Operate in a collaborative manner and focus on Output, not Input.
• To be energetic with good follow through skills.
• Ability to work in a team environment, and willingness to train and provide supervision as needed.

The finer details:

When applying, please submit a PDF version of your CV. Should you be shortlisted a Representative of the Recruitment department will be in touch to set up an interview. Kindly note that prior to the interview confirmation, you will need to provide certified copies (certification within a 3-month period) of your ID/passport, driver's license and qualifications.

Should you not hear from us within 14 days of the closing date please consider your application unsuccessful.