Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To resolve customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes.
Qualifications
- Completed Matric
- NQF 5 FAIS qualification
- Long- and Short-Term related qualifications
- Business Commerce Diploma
Experience
- 3 - 4 years' Experience in a customer facing service environment (e.g., call center, branch). Understands the customer distribution network, service processes, products and systems, Ombudsman terms of reference, legislation and its application. Experience of short- and long-term insurance products.
Additional Information
Behavioral Competencies
- Adopting Practical Approaches
- Articulating Information
- Developing Expertise
- Examining Information
- Following Procedures
Technical Competencies
- Active Listening
- Difficult Calls Management
- Electronic Communications & Devices
- Query Resolution