Mission/ Core Purpose of the Job
To manage a portfolio of mobile products and solutions through design, development, and product management. To work with marketing, project delivery teams, IT, Networks, Regulatory, and Finance to ensure successful delivery of products. Manage product lifecycle by measuring performance, make and implement recommendations for improvement or retirement of products. Ensure business targets are met by supporting key stakeholders such as Sales, Bids Management, Marketing, Commercial, Finance, and Operations.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity:
- Driving Profitable Growth for MTN Business
- Develop products following MTN’s product development lifecycle processes and governance frameworks.
- Develop sound and profitable product concept with high level business cases, and drive approval through Finance and related functional areas
- Manage product lifecycle by measure performance, make and implement recommendations for improvement or retirement of products.
- Assist with Mobile Pre-Sales including responses to bids.
- Manage relevant partnerships for the Mobile products and solutions
- Drive defined revenue targets for Mobile solutions, including direct participation in the sales cycle
- Deliver effective training to sales, Client Services, and related areas in collaboration with Learning and Development
- Execute campaigns and launches in conjunction with the marketing team and Customer Value Management (CVM)
- Collaborate with the ICT Products team to identify profitable market opportunities that span Mobile and ICT.
- Focus on providing exceptional Client Experience
- Develop and maintain the appropriate product and solution collateral to support Sales and Partner teams
- Keep a consolidated service catalogue up to date for Mobile solutions
- Ensure the development and delivery of client-relevant Mobile solutions
- Maintain a high level of technical and commercial product knowledge and expertise in order to be the ‘go-to’ expert on the offerings
- Work closely with the customer service teams to ensure appropriate levels of service in implementation and support
- Ensuring a culture of Operational Excellence
- Provide accurate and timely business and performance reporting through the appropriate systems and tools
- Ensure that a process is in place for seamless handover between all divisions involved in the end-to-end client experience
- Participate where required in the payments process for strategic partners and suppliers
- Responsibilities towards product development activities through close engagement with shared services and other functional areas of the business
- Employee Excellence
- Support a culture of innovation and knowledge share within the team and across the MTN Business organisation
- Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
- Ensuring appropriate Governance and Control measures
- Adhere to South African ICT Policies and Regulations
- Work within agreed Enterprise Programme Managing Office (EPMO) product development lifecycle and governance framework
- Work within agreed MTN SA Procurement processes and governance framework
Creativities (improvement/innovation inherent)
- Strategy and shift in direction, innovation in terms of segmented approach
- Creative means to understand and interpret innovation
Role Dependencies:
- Motivate, defend, and drive prioritisation of Mobile product projects in the business
- Ability to build, promote, and work within a structure that consists primarily of self-organising teams
Education
Minimum of 3-year degree/diploma in Electrical Engineering, IT (Computer Systems/Science), Marketing or Commerce
Experience
- Minimum 3 years’ experience in product development and management
- Telecoms industry experience
- IT industry experience
- Experience in business-to-business Pre-sales
- Experience in business-to-business Sales
Experience in Mobile Voice and Data, and Digital Channels experience will be advantageous
Skills
Computer literacy: MS Project, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Teams