Main Purpose of the job:
Monitors the Operation to ensure gaming and non-gaming procedural compliance and protection of Company assets, staff, and guests.
Duties and responsibilities include:
- Reporting all incidents and significant events to the relevant Stakeholders.
- Prioritises reports according to the severity of the incident.
- Captures relevant data on the EOB.
- Compiles comprehensive reports where required.
- Reviews video footage and other documentation/ reports relating to incidents, queries, and variances.
- Investigate all variances reported to the Surveillance Department
- Reports findings of the reviews.
- All Gaming procedures are monitored against the relevant functions.
- Complete target reports / punter scans and escorts on all gaming areas as per unit specific schedule.
- System and interface checks, alarm conditions tested.
- Faulty equipment is reported, recorded and repaired by the relevant department.
- Issuing and checking playing cards, where required and other gaming related equipment as per SOP.
- Identify, monitor, and actions significant events actioned as per SOP: punter scanning, table activity, jackpot verification etc.
- Monitor all non-gaming procedures against the relevant function.
- Proactive monitors high risk areas and emergency response as per procedures set out.
- Record and retain evidence.
- Ensure compliance with the KZN Gambling Board and Financial Intelligence Centre Act.
Minimum requirements (Education and Experience)
- Matric Grade 12 with Math’s literacy and English fluency – written and verbal
- Gaming license
- PSIRA C grade certificate
- Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
- 1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defence Force, etc.) environment an advantage
- Experience using surveillance equipment an advantage.
- Computer literate
- No Criminal Record
Skills and competencies
- Ability to work shifts that meet operational requirements.
- Ability to focus on a specific task for long periods of time.
- Good physical eyesight (with or without glasses or contacts need to be able to see colour) is a precondition to perform effectively.
- An ability to detect suspicious or unusual behaviour and activities.
- Quick recognition of essential details and the ability to home in on relevant points or characteristics.
- Level and consistency of sustained concentration - prolonged attention span.
- Distinguishing between incident criteria and background noise.
- Sensitivity to deviations from standard.
- Ability to remain focussed over time and maintain attention to detail.
- Speed of review ability.
- An ability to review visual screens efficiently and to pick up both detail and the broader context.
- Human Vigilance / the ability to be vigilant for sustained periods of time.