From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
Position Overview:
The Solution Engineer plays a pivotal role in collaborating with the EMEA Sales Team to provide tailored technical expertise in delivering demo solutions for both existing clients and prospective customers. This position is focused on delivering comprehensive sales support, facilitating solution demonstrations, and contributing to strategic sales initiatives. The ideal candidate thrives in a dynamic, deadline-driven environment and demonstrates exceptional teamwork skills. This role is essential in driving revenue growth for MRI Software's solutions across the EMEA region.
RESPONSIBILITIES:
- Manages related Service Desk Tool queues and tickets
- Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
- Deployment and configuration of vMware Virtual Machines in vCentre and Azure
- Installation and management of IT security tools
- Build new systems and deploy application software
- Install new software releases and system upgrades
- Review and updating of SOPs and other relevant documentation
- Remote Desktop Gateway management, configuration, and troubleshooting
- Configuration of monitoring tools
- Active Directory management and troubleshooting
- VPN Configuration and troubleshooting
- General vCentre management and troubleshooting
- Certificate Management
- Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated
- Experience with SaaS models and large-scale distributed web architecture utilizing SaaS technologies is a plus
REQUIREMENTS:
- Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
- Proficiency in server, storage and virtualization standards, techniques and tools.
- Analytical/problem-solving skills.
- Clear and concise verbal and written communication to all levels of the organization.
- Effectively organize and prioritize work.
- Simultaneously manage and deliver multiple projects.
- Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
- Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
- Ability to be available for possible afterhours and standby if required
- Ability to work North American or United Kingdom hours if required
- Experience with SaaS models and large-scale distributed web architecture utilising SaaS technologies is a plus
EDUCATION
- VMWare Certified
- Azure and /or AWS Certified or working towards this
- Networking certified
- ITIL v3 or v4 nice to have
- Cyber Security Certification a plus
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
- We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Have confidence in your health with our offered Medical Aid Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
- Further your professional development with our Tuition Reimbursement Schemes
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.