Shift Markets is a financial technology services provider committed to creating innovative solutions within the cryptocurrency and FX ecosystems that improve global access to digital assets and our continued growth has created an exciting opportunity on our remotely-based Trading Systems Support team.
Are you tech-savvy and passionate about trading systems technology? Do you enjoy helping people and solving problems? Thrive in a fast-paced environment? Remain calm under high-pressure situations? Are you detail-oriented and can you communicate effectively in written and spoken English?
As an Associate on Shift’s Trading Systems Support team, you’ll have two primary focuses:
Client Interactions
You’ll be a primary point of contact for institutional clients, responding promptly to all incoming inquiries covering Shift’s trading exchange products and business lines. Inquiries about platform features and functionality including pricing and liquidity configurations, user journeys, KYC/KYT integrations, deposits and withdrawals, trades and order executions, and markups and commissions calculations are common.
Exchange Technology Monitoring and Troubleshooting
You’ll also be responsible for monitoring the health of, troubleshooting, and resolving or escalating issues involving Shift’s digital assets infrastructure and their clients’ Crypto-as-a-Service exchange technology stacks including the Shift Crypto & Derivatives Trading Platform and cloud-hosted MetaTrader 4 and MetaTrader 5 server clusters. Incidents you may expect to encounter include general system performance degradation; price streaming and/or order execution delays, timeouts, and outages; and disruptions to critical services integrations such as liquidity providers, digital wallet custodians, KYC and KYT vendors, and CRMs, etc.
Familiarity with sending and receiving cryptocurrencies; trading crypto, FX, derivatives, or CFDs on platforms like MetaTrader 4, MetaTrader 5, or crypto exchanges such as Binance and Coinbase; and general trading concepts such as market, stop, and limit orders, as well as calculating margin, leverage, and profit/loss will help you accelerate your learning to excel in this role. Experience with software development, scripting, or QA/UA testing may be especially helpful as it demonstrates a technical mindset and a working understanding of how to troubleshoot issues, skills which will strengthen your ability to answer questions clearly and efficiently, think through challenges logically, and solve problems effectively. An ideal candidate would also have the ability to code small monitoring scripts, but this is certainly not required.
This role requires 40 hours per week, 9am - 6pm (US Eastern time) with a 1-hour break for lunch. The weekday schedule is flexible, but working Saturdays and Sundays is required.
If you think you’d be a good fit for this role, please reach out with a brief summary of your current relevant experience/knowledge and your resume.