Purpose of the Job
The Furniture Division of the Shoprite Group, Africa's largest retailer, currently has an excellent opportunity available to join our Online team. This opportunity will have you operating in a fast-paced furniture retail environment. If you have good administrative background and advanced Excel skills, then this is the role for you.
Job Objectives
- Understand the online space in which we work.
- Understanding the order process right through to the delivery phase is key.
- Call Centre skills will ensure you engage and communicate with customers in the appropriate manner, thus active listening skills are crucial to this position.
- Communicating with customers; branches; DC’s and Courier Companies to ensure every customer is assisted in the shortest time possible.
- Capturing Credit Applications as well as handling layby’s and understanding the process of each, is key.
- Liaising with Branches; DC’s Buyers and Suppliers for orders; booking dates; stock availability; service calls and the likes of
Qualifications
- Grade 12, is essential
- Diploma or higher certificate, will give Candidate an advantage
Experience
- Have a minimum of 3yrs working experience.
- Retail experience is a benefit.
Knowledge and Skills
- Proficient in Excel (Office 365) and the collaboration of information
- Office 365 Mail
- Communication skills – both written and spoken
- Interpersonal skills
- Phone etiquette and call management skills
- An understanding of an Online Shopping (E-Commerce) environment.
- An understanding of Magento is a plus but not essential, as this will be trained
- Hardworking
- Team player
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