At xneelo, we enable businesses to create and trade online through reliable, consistent hosting services.
We’re seeking an Administrative Assistant to support our Customer Support team with daily operations, real-time customer assistance, and ad-hoc projects. This hybrid role is based at our Durbanville head office and reports directly to the Customer Service Manager(s).
It’s a dynamic, collaborative environment and a great opportunity for someone starting their career or seeking a change in career.
What you’ll be doing
You’ll be the backbone of our Customer Support team, making sure everything runs like clockwork.
Your day-to-day will include:
● Handling system-related tickets when automated processes need a helping hand.
● Responding to customer emails for things like refunds, account verifications, payment updates, and domain transfers.
● Directing calls to the right people and ensuring Live Chat queries are answered on time.
● Capturing and compiling data for reports, customer reviews, and cancellations.
● Keeping ticket queues tidy and assigning queries when the Service Level Coordinators are unavailable.
● Taking on ad-hoc projects, bulk admin tasks, and invoice-run support.
● Managing repetitive but important workflows like clearing spam queues or fixing domain order errors.
● Matching unallocated payments to the correct customer accounts.
What makes you a great fit:
● You’re detail-driven and accurate—mistakes don’t slip past you.
● You’re friendly, empathetic, and patient in all interactions.
● You communicate clearly, both in writing and speaking.
● You’re open to feedback and eager to grow your skills.
● You can work independently but love collaborating too.
● You’re resourceful when problems pop up and can think outside the box.
● You’re adaptable—change doesn’t throw you off track.
● You’re comfortable with technology and basic troubleshooting.
Who you are:
● A proactive problem-solver with a focus on process improvement and thinking outside the box.
● Accurate and detail-oriented in all aspects of work.
● Strong time management skills with the ability to multitask and switch between tasks effectively.
● Flexible and adaptable to changes in the role, systems, and people you work with.
● A positive team player who works well independently and in collaboration with others.
● Receptive to feedback, demonstrating a willingness to learn and grow.
● Possess a strong work ethic, with meticulous focus and discipline.
● Driven to get things done with a natural sense of urgency.
● Passionate about the value of customer service and committed to demonstrating its importance to the business.
Skills & Experience:
● Matric (or equivalent) is a must.
● Above-average typing speed.
● Previous admin experience is an advantage.
● Strong organisational skills, time management, and problem-solving abilities.
