Key responsibilities and duties
Front desk management:
Greet and welcome visitors to Ladles of Love with a positive and helpful attitude;
Welcome all volunteers and ensure their engagement at the warehouse is a good experience;
Answer the phone, taking messages as necessary;
Maintain the reception area, ensuring it is tidy and presentable at all times;
Receiving and distributing of all deliveries to the warehouse.
Administrative Support:
Manage public info e-mail and channel communications to various departments and individuals;
Issuing of 18A tax certificates and manage the communication with the donors in a positive manner;
Ensure compliance with relevant regulations and internal procedures for tax certificates;
Manage online orders of merchandise;
Maintain and update office records, databases, and filing systems;
General go-to person for all internal queries from staff;
Manage office petty-cash and recon weekly to the finance department;
Send thank-you letters to donors and volunteers;
Order office supplies and monitor inventory levels.
Events/projects:
Assist when required on internal team builds;
Assist when required on all Ladles of Love events, both internal and external;
Support other departments with ad-hoc projects as needed.
Skills:
High school diploma or equivalent;
Additional certification in office administration or related field is a plus;
Previous experience as a receptionist, administrative assistant, or in a related role preferred.
Excellent verbal and written communication skills;
Strong organizational abilities;
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
Knowledge of Salesforce would be an advantage;
Professional demeanour and appearance.
Customer-focused with a friendly and approachable personality;
Reliable, punctual, and able to work independently;
Detail-oriented with a proactive approach to problem-solving;
Successful candidate must have their own laptop;
Own transport would be an advantage.
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