Agent: Recoveries Risk Support

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To provide support and service to designated stakeholders (including both internal and external, and existing and potential clients) for specific products and services to optimise client experience and minimise risk in line with Capitec values and set SLAs, policies and procedures.

Experience

Minimum: 

• 5 years’ experience in a banking, retail, finance, legal or client service environment, if candidate is in possession of relevant qualification (e.g. diploma)
• 2 years’ experience in a banking, retail, finance, legal or client service environment, if person is in possession of relevant tertiary qualification (degree)
• Experience working with legal documents and legal matters
• Experience of working with Debt Counsellors, Debt Collectors and/or Attorneys

Ideal:

• Capitec Bank experience
• Experience working at a law firm as e.g. candidate attorney/ paralegal
• Experience with legal research and drafting of legal opinions and documents
• Experience with due diligence and financial investigations
• Experience in working with data in Excel (e.g. pivots, Vlookups, etc)

Qualifications (Minimum)

• Certification
• Diploma in Law or Risk and Compliance

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Law or Risk and Compliance

Knowledge

Minimum:

• Microsoft Office 
• Working knowledge of legislation relevant to banking environment i.e. National Credit Act (NCA), Protection of Personal Information Act (POPI), Prescription Act 
• Client relationship principles and environment
• Liaising with 3rd party providers, e.g. Debt Counsellors and Debt Collectors/ Attorneys

Ideal:

• Working knowledge of Magistrate’s Courts Act and Rules, Legal Practice Act, its Rules and Regulations, and of the Debt Collectors Act
• Capitec Bank policies, including:
• HR policies, disciplinary code and procedures
• IPA procedures and policies
• Capitec banking system
• Knowledge of risk management and/or compliance
• Interpretation of data and how to report it in a clear, logical manner

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Communications Skills
• Attention to Detail
• Problem solving skills
• Administration Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.