Description
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Associate Client Manager to join our team.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business.
Key Responsibilities
Client Account Management
- Act as the primary day-to-day contact for long-tail accounts, ensuring consistent and professional service delivery
- Manage contract renewals, extensions, and basic upsell/cross-sell opportunities within assigned accounts.
- Escalate larger opportunities or risks to senior Client Managers.
- Maintain accurate client records and pipeline data within the CRM.
Sales Administration
- Prepare contracts, quotes, purchase orders, and invoices with high accuracy.
- Support the Commercial Sales team in compiling proposals, pricing, and client presentations.
- Coordinate with Finance, Legal, and Operations to ensure compliance with contractual, financial, and operational processes.
- Track and report on renewals, pipeline progress, and sales metrics.
Commercial & Strategic Support
- Qualify and respond to inbound sales enquiries from long-tail clients.
- Provide insights into customer satisfaction, retention risks, and service opportunities.
- Contribute to continuous improvement of sales administration, reporting, and processes.
- Support account planning and commercial governance activities where relevant.
Skills Knowledge and Expertise
Knowledge
- Understanding of B2B commercial sales processes and client lifecycle management.
- Familiarity with order-to-cash workflows, including contracts, invoicing, and renewals.
- Basic knowledge of commercial compliance and risk considerations.
Skills
- Strong organisational and time management skills with the ability to manage multiple accounts and tasks.
- Excellent communication and interpersonal skills for managing client relationships.
- Analytical and detail-oriented approach, ensuring accuracy in sales administration.
- Ability to work both independently and collaboratively within cross-functional teams.
Expertise
- Proven experience in client coordination, account support, or sales administration in a commercial environment.
- Demonstrated capability in managing small accounts and identifying opportunities.
Technologies
- CRM platforms (preferably Salesforce or equivalent).
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Contract management or document automation tools.
- Basic familiarity with financial/order processing systems (e.g., ERP).
Qualifications
- Educated to degree level or equivalent experience in Business, Sales, or a related discipline.
Certifications
- Salesforce CRM certification
- Project management or sales administration certifications (e.g., Prince2 Foundation, Sales Operations credentials)
( are advantageous but not essential.)
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Remote/Flexible work
Private health
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
About Sabio Group
THE DIGITAL CX TRANSFORMATION COMPANY
Why Sabio?
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.
At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Why Sabio?
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.
At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status.
If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
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